Is parking available at the property?

Yes, free valet parking and self-parking are available on-site.

What type of breakfast is offered and what are the serving hours?

A complimentary full breakfast is served on weekdays from 5:30 AM to 9:00 AM and on weekends from 7:00 AM to 10:00 AM.

What are the standard check-in and check-out times?

Check-in is at 2:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability.

What accessibility features are available for guests with disabilities?

The property offers wheelchair-accessible facilities, including limited access features. An elevator is available for easy access to different levels.

Where is the property located in relation to key landmarks?

The hotel is located in Wise, Virginia, within a 5-minute drive of Big Glades Community Square & Amphitheater and Healios Health Center. It is 2.2 miles from the University of Virginia's College at Wise and 5.1 miles from Norton Community Hospital.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available, with access from 10:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children aged 3 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

Cribs are available for a fee of USD 6.00 per day, and rollaway beds are also available for the same fee. Advance request is required for both.

Best Western of Wise Hotel in Wise, USA

Average nightly price at Best Western of Wise by month, last 12 months (USD)
Month	Average price
January	$96
February	$94
March	$95
April	$94
May	$97
June	$94
July	$95
August	$106
September	$111
October	$101
November	$109
December	$105

What guests think

At Best Western Of Wise, many guests highlight friendly, helpful staff, while ongoing renovations, often including a closed pool, and mixed cleanliness and maintenance feedback mean the experience can vary notably between rooms and stays.

Rooms range from newly updated and comfortable to dated, with reports of odors, noise or light from nearby businesses, hard or bouncy mattresses, and occasional issues with A/C, hot water, outlets, or remotes. The location is convenient near restaurants and main roads, with mountain views for some, though a few noted late-night activity and bright lights or noise. Breakfast is generally well liked for taste, variety, and early start times, although a few guests found the hours restrictive. Overall, expect a practical, no-frills stay; verify that key amenities match your needs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The property is under renovation, and the indoor pool is often closed; a few guests also mentioned broken ice machines and worn parking areas.

Related guest reviews

6

Kyle

Jan 14, 2024

·

Stayed 1 night

Nice place. Staff was great. Breakfast was good. The bummer is we picked this hotel for the indoor pool but it's out of order.. somethings are uncontrollable but we're visiting family in town and that was the point coming to this place

8

Gary

Mar 24, 2024

·

Stayed 1 night

It's an older property, but they are seriously remodeling at the moment. Noticed a lot of workman hanging out in the lobby, the parking area too. Speaking of the parking area it's in terrible need of repair, I almost fell in a hole in a parking space.

4

Leslie

Sep 19, 2025

·

Stayed 1 night

Checkin was good. While walking to room we noticed it being remarkably warm. We entered our room and it was horribly warm. Immediately turned on air, but it will not stay running. It stops and hums. Its so warm we cant get comfortable. I went in to get a shower and turned the water to hot. Literally let it run for over 10 min. Cold!!! Told my husband to call the front desk and ask about water. He came in laughing and shaking his head. The phone doesnt work. Ughhh Went to shut off, and felt a temp change. The cold setting is the hot water. We used $103 dollars of my expedia money or I would definitely go down and complain I dont like to gripe, but thos room is a miserable hot box. Also walked down to mcdonals and came back through pool room. It was closed and was completely tore apart with boxes and working material. We have stayed here before & never had these issues. Probably our last stay sadly

8

Eric

Oct 10, 2025

·

Stayed 2 nights

Great Staff! Bummer that the pool was closed....

2

William

Aug 25, 2025

·

Stayed 3 nights

Pool is closed. Hours of breakfast are too restrictive. Will never stay there again, recommend finding another motel to stay in. Never refreshed the room. Had to ask for more coffee for the room, coffee was not provided after first morning.

6

etta

Jun 13, 2025

·

Stayed 2 nights

We picked this hotel as I am a Best Western hotel fan wherever I travel. We also chose this one as it was calling for storms / rain all weekend and I was travelling with my grandkids and they had an indoor pool. The pool was out of service. The hallway did have an odd odor and the coffee pot in the room didn't work but their was fresh coffee in the lobby.

10

Joan

Oct 1, 2025

·

Stayed 3 nights

This was my first time staying at Best Western of Wise, VA. The staff members I met were very nice. My room was comfortable, clean, well lit with a large window wall and easily adjustable blinds. Air conditioning kept the room at a pleasant temperature. The breakfast area offered a variety of hot foods (scrambled eggs, sausage gravy and biscuits, pancake making machine), and cold foods (cereal, yogurt, bread and bagels). My only complaint was that the pool was out of service (under reconstruction until January 2026). Also on Sunday, I had left a note for housekeeping for restock of coffee, hot cups, toilet paper. It was obvious that my room had no services that day.

8

Shaunna

May 30, 2023

·

Stayed 3 nights

The room was spacious and the king size bed was comfortable. We enjoyed the coffee pods supplied for the in room coffee maker. We appreciated the small fridge and microwave provided. TV worked well. Pillow were comfortable. The hotel was being renovated so there was dust everywhere and plugs hanging out of the wall is some common areas. Staff were pleasant but not overly friendly. Ice machine on our floor was broken. Overall we were pleased with our stay. Once the renovations are complete this place will most likely be top notch! Just remember, no matter how nice the hotel is, customer service is what brings people back!

6

Danielle-Lee

Aug 3, 2025

·

Stayed 1 night

Hotel undergoing renovation. No fridge in the room.

8

Matthew

Sep 21, 2023

·

Stayed 2 nights

It was under construction during my stay.

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Cleanliness

Feedback is mixed: many found rooms and common areas clean, while others reported musty or smoke odors, a pest sighting, and occasional housekeeping lapses.

Related guest reviews

10

Karen

Apr 15, 2024

·

Stayed 1 night

It was very clean and staff was great

10

BRENDA

May 28, 2024

·

Stayed 2 nights

It was very clean. Breakfast was good. Staff was like family so friendly.

6

Elizabeth

Oct 19, 2024

·

Stayed 2 nights

Check-in was easy and staff was very friendlt and helpful. The room was generally comfortable but carpet was in need of replacing. Mini fridge kept our drinks cold. The tv remote didn't work well. This motel could use some updating as it looked a little worn inside, however our room was clean and we slept well each night. I would recommend this motel to others.

10

Brandon

Sep 8, 2025

·

Stayed 1 night

Great clean property friendly staff and convenient location

4

Lisa

Aug 4, 2025

·

Stayed 1 night

We had late check-in & the guy at the front desk was great! Our TV wouldn't work so he came in to help, once that was corrected I turned around & there was a cockroach walking across the pillow. We picked up our stuff & left the hotel. Had to find another place at 1:30AM & then had to pay double. So pretty much a terrible experience.

6

Larry

Aug 5, 2025

·

Stayed 1 night

The Best Western is about what I expected as far as the condition. It was a bit more dated in some areas that could be easily fixed, like the shower curtain. The beds were comfortable and it was relatively clean, but my room had a very heavy smell of smoke and only one wash cloth. Overall- about what I expected for the price.

2

Greg

Aug 21, 2024

·

Stayed 1 night

For what they are charging we should have kept driving to a better place to stay. The place is old, outdated, dirty and smells musty. We only stayed because we were tired coming home from the Carolina’s.

10

Tammy

Sep 14, 2025

·

Stayed 1 night

They were super nice, the room was very clean, bed was very comfortable. Cant rate the breakfast because we left before it started. No complaints, even my grumpy father told me it was nice and he slept well.

2

Ricky

Jun 19, 2023

·

Stayed 1 night

This hotel is under construction and had little to no cleaning done. The room smelled like a smoky bathroom.

4

Michael

Aug 3, 2025

·

Stayed 1 night

Breakfast options were good. Checking in, the room had not been cleaned. It had left over food, dirty towels, unmade bed and trash. Front desk did not have other options available. I understand the current shortage in the industry, but not willing to pay for a dirty room. Would not book with Best Western again.

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Rooms

Quality varies between renovated and older rooms; some guests enjoyed comfortable beds and good lighting, while others noted dated decor, noise or light from outside, and maintenance issues with A/C, hot water, outlets, or remotes.

Related guest reviews

10

Lu

Nov 16, 2023

·

Stayed 3 nights

We loved looking at the mountains from our hotel room. Reno’s steak house and McDonald’s was next to the hotel. We plan to visit again and will most definitely stay here at Best Western.

6

Melissa

Mar 13, 2025

·

Stayed 1 night

Definitely a bit run down but the room was clean and bed was confortable. Biggest complaint would be that our room had a Mcdonalds right outside our window and since our room had no curtains - only accordian PAPER over the windows, the bright lights shined in all night long and the noise was ridiculous.

4

Leslie

Sep 19, 2025

·

Stayed 1 night

Checkin was good. While walking to room we noticed it being remarkably warm. We entered our room and it was horribly warm. Immediately turned on air, but it will not stay running. It stops and hums. Its so warm we cant get comfortable. I went in to get a shower and turned the water to hot. Literally let it run for over 10 min. Cold!!! Told my husband to call the front desk and ask about water. He came in laughing and shaking his head. The phone doesnt work. Ughhh Went to shut off, and felt a temp change. The cold setting is the hot water. We used $103 dollars of my expedia money or I would definitely go down and complain I dont like to gripe, but thos room is a miserable hot box. Also walked down to mcdonals and came back through pool room. It was closed and was completely tore apart with boxes and working material. We have stayed here before & never had these issues. Probably our last stay sadly

6

Amber

Aug 30, 2025

·

Stayed 1 night

The room and facilities were fine. The bed was like sleeping on the floor. Very hard and not comfortable at all.

6

Elizabeth

Oct 19, 2024

·

Stayed 2 nights

Check-in was easy and staff was very friendlt and helpful. The room was generally comfortable but carpet was in need of replacing. Mini fridge kept our drinks cold. The tv remote didn't work well. This motel could use some updating as it looked a little worn inside, however our room was clean and we slept well each night. I would recommend this motel to others.

10

Joan

Oct 1, 2025

·

Stayed 3 nights

This was my first time staying at Best Western of Wise, VA. The staff members I met were very nice. My room was comfortable, clean, well lit with a large window wall and easily adjustable blinds. Air conditioning kept the room at a pleasant temperature. The breakfast area offered a variety of hot foods (scrambled eggs, sausage gravy and biscuits, pancake making machine), and cold foods (cereal, yogurt, bread and bagels). My only complaint was that the pool was out of service (under reconstruction until January 2026). Also on Sunday, I had left a note for housekeeping for restock of coffee, hot cups, toilet paper. It was obvious that my room had no services that day.

8

James

Apr 6, 2024

·

Stayed 1 night

Very nice property for the money, and they're working on some final updates to spruce it up. Good breakfast buffet. The only knock is that the mattresses are like trampolines. When my wife rolled over it about bounced me in the air.

6

Mary

Oct 11, 2024

·

Stayed 2 nights

I did not like the state of carpet in my room. It needs to be replaced with a hard surface. Hotel needs updating. Lobby very clean which was nice

10

Tammy

Sep 14, 2025

·

Stayed 1 night

They were super nice, the room was very clean, bed was very comfortable. Cant rate the breakfast because we left before it started. No complaints, even my grumpy father told me it was nice and he slept well.

6

Michael

Feb 1, 2023

·

Stayed 1 night

No hot water in the shower

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Service

Staff are widely described as friendly and helpful, though some experienced slow or problematic check-ins, a reservation marked as a no show, or unfulfilled requests.

Related guest reviews

10

Tammy Jean

Jan 7, 2025

·

Stayed 2 nights

Employees were all very nice and professional. They consistently reminding me to let them know if I needed anything. I stayed there at night while I visited family in Letcher Co. during the day. Very thankful for a comfortable clean room to come back to in the evenings. Thank you!

10

Kaycie

Jun 14, 2024

·

Stayed 1 night

The people make this our favorite place to stay in the area. Friendliest staff in sw Virginia

2

Candice

Feb 11, 2024

·

Stayed 1 night

Would’ve been nice to know that they did not rent to locals. Paid online and had stayed there before, just more aggravating to get there and trying to check in and dealing with a rude customer service representative.

8

Scott

Oct 20, 2024

·

Stayed 1 night

Disappointed in check in process literally took 25 minutes 3 people ahead of me in line, even though I prepaid for room still took 5 minutes just for my check in. Computer system must be aweful.

2

Steven

Oct 20, 2024

·

Stayed 1 night

Went to a room that was not vacant. Walked in on people in bed. Hair every where. Air conditioner was loud.

10

Mary

Sep 15, 2023

·

Stayed 4 nights

It was a wonderful stay. And Holly was very polite and got what we needed. I would recommend Best Western to all my friends. The check in Ladies were polite and very helpful when Questions were asked.

8

Leslie

Nov 29, 2025

·

Stayed 2 nights

The staff was wonderful.

2

Nathaniel

Sep 14, 2025

·

Stayed 1 night

Called before hand and confirmed we were coming but it would be a late check in. The woman at the desk said that was fine…when we arrived we were made aware that we had been marked as a no show and our room was sold. They had no extra rooms nor did surrounding hotels so we had to travel even further for somewhere to stay. Definitely not a good experience especially when we booked this hotel days in advance.

6

Shannon

Jul 18, 2023

·

Stayed 3 nights

We checked in and there was green stuff in our sheets so we asked for them to be changed and no one came. Also I asked if the pool was open but it's not so that was sad.

10

Tara

Jan 20, 2023

·

Stayed 1 night

The staff was absolutely amazing!! Tiffany the front desk manager, Taylor W, and Candice were so eager to assist me and were kind, courteous, thoughtful and available any time I called the front desk. They were so personable also. They took what is typically a transactional sort of task and made it interactional by asking me about how i was doing!!! Very perceptive and just phenomenal customer service. When i needed to stay a few extra nights they made sure my reservation was ready to go!! They are the best. I will stay here from now on because of their service. Thanks to them all.

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Location

Generally convenient and easy to access, close to restaurants; a few guests mentioned late-night activity and bright lights or noise from nearby businesses.

Related guest reviews

10

Lu

Nov 16, 2023

·

Stayed 3 nights

We loved looking at the mountains from our hotel room. Reno’s steak house and McDonald’s was next to the hotel. We plan to visit again and will most definitely stay here at Best Western.

6

Melissa

Mar 13, 2025

·

Stayed 1 night

Definitely a bit run down but the room was clean and bed was confortable. Biggest complaint would be that our room had a Mcdonalds right outside our window and since our room had no curtains - only accordian PAPER over the windows, the bright lights shined in all night long and the noise was ridiculous.

10

Brandon

Sep 8, 2025

·

Stayed 1 night

Great clean property friendly staff and convenient location

8

Emma

Oct 21, 2024

·

Stayed 1 night

A lot of sketchy people coming in and out from motel all night. Other than that, definitely recommend. 9/10

10

Cheryl

May 11, 2024

·

Stayed 1 night

Easy to get to

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Dining

Breakfast is commonly praised for taste, selection, and early start times, though one review mentioned restrictive hours; a nearby Reno’s restaurant also drew positive comments.

Related guest reviews

10

Lu

Nov 16, 2023

·

Stayed 3 nights

We loved looking at the mountains from our hotel room. Reno’s steak house and McDonald’s was next to the hotel. We plan to visit again and will most definitely stay here at Best Western.

6

Kyle

Jan 14, 2024

·

Stayed 1 night

Nice place. Staff was great. Breakfast was good. The bummer is we picked this hotel for the indoor pool but it's out of order.. somethings are uncontrollable but we're visiting family in town and that was the point coming to this place

10

Barry

Jun 24, 2023

·

Stayed 3 nights

Had a good breakfast: scrambled eggs, toast, muffins, sausage gravy, byscuits, cereal, juice and coffee.

10

BRENDA

May 28, 2024

·

Stayed 2 nights

It was very clean. Breakfast was good. Staff was like family so friendly.

2

William

Aug 25, 2025

·

Stayed 3 nights

Pool is closed. Hours of breakfast are too restrictive. Will never stay there again, recommend finding another motel to stay in. Never refreshed the room. Had to ask for more coffee for the room, coffee was not provided after first morning.

10

Mary

Sep 15, 2023

·

Stayed 4 nights

It was a wonderful stay. And Holly was very polite and got what we needed. I would recommend Best Western to all my friends. The check in Ladies were polite and very helpful when Questions were asked.

10

Joan

Oct 1, 2025

·

Stayed 3 nights

This was my first time staying at Best Western of Wise, VA. The staff members I met were very nice. My room was comfortable, clean, well lit with a large window wall and easily adjustable blinds. Air conditioning kept the room at a pleasant temperature. The breakfast area offered a variety of hot foods (scrambled eggs, sausage gravy and biscuits, pancake making machine), and cold foods (cereal, yogurt, bread and bagels). My only complaint was that the pool was out of service (under reconstruction until January 2026). Also on Sunday, I had left a note for housekeeping for restock of coffee, hot cups, toilet paper. It was obvious that my room had no services that day.

10

Shelva

Jan 9, 2025

·

Stayed 1 night

The staff was very helpful and polite, breakfasts were delicious and the area was clean the help kept the food containers full, I would recommend this place to anyone.

8

James

Apr 6, 2024

·

Stayed 1 night

Very nice property for the money, and they're working on some final updates to spruce it up. Good breakfast buffet. The only knock is that the mattresses are like trampolines. When my wife rolled over it about bounced me in the air.

6

Markay

Oct 8, 2024

·

Stayed 1 night

This was a small stop for 5 hour to catch up on sleep on a long road trip. They had breakfast ready at 5:30AM which was great. It was just a very basic hotel and a bit rusty. Needs some love. Nothing special with check in or the stay itself. Not a bad spot for a quick night. Wouldn't book it for more than 1 day, but again, not bad for a quick stay.

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Best Western of Wise

Prices for Best Western of Wise

Monthly average prices

About this property

Location

Room options

Standard Room, 1 King Bed, Accessible, Bathtub

Standard Room, 2 Queen Beds, Refrigerator & Microwave (Walk-In Shower)

Standard Room, 1 King Bed, Refrigerator & Microwave (Walk-In Shower)

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-In Shower)

Guest reviews of Best Western of Wise

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western of Wise

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11	12	13	14 $128
15	16	17	18	19 $114	20	21 $112
22	23	24	25	26	27	28
29	30

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20	21	22	23	24
25	26	27	28	29	30 $156	31