Hampton Inn South Hill

While staying at the Hampton Inn and South Hill Virginia, the room was fine but the bathroom water system was very poor. It was cold. It did not get hot and it ran very slow. They need to have their water system/pressure fixed. I had to take bird baths because the water was cold not hot and had no pressure.

I hope this message finds you well. I am writing to provide feedback on my recent stay at your Hampton hotel during the 4th of July holiday. After many years of traveling from New Jersey to Virginia to stay at your property for this special occasion, I must express my disappointment with the experience we had this year. Upon arrival, we promptly checked our room and beds for cleanliness. Unfortunately, we found the sheets and bedcovers to be stained. This was quite disheartening, and we had to request fresh linens, which should arguably be standard upon check-in. Additionally, we attempted to use the guest dryer to dry our children’s bathing suits; however, the machine was not functioning properly. When I called the front desk on the morning of July 4th to inquire about the dryer, the staff member simply replied, “I’m not sure, ma’am,” and then abruptly ended the call. This lack of support was both surprising and unacceptable. The pool is usually the highlight of our visits, especially for the children. Unfortunately, this stay has left us questioning whether we will return. We also notified the staff daily that we did not require room cleaning, but requested fresh towels and washcloths. We were informed that only two towels and two washcloths could be provided each day, despite having booked a room for four people. This policy does not align with basic guest needs and was a source of inconvenience for our family.

We stopped here on a road trip to Washington DC I’m literally the hottest day of the year so we were sure to bring a cooler with drinks in it that is very heavy. We ask the clerk of the desk where are the luggage cars and he was absolutely no help at all stating that there were only two and they’re probably in a room.

Very pleasant and restful.

The outdoor pool was a hit . Amazing staff and spacious room ! Prime location too