Best Western Plus North Houston Inn & Suites

Jacuzzi

Looks like it’s been renovated lately. Seems safe. The room was quiet. AC and heat worked. The bathroom ceiling had brown stuff on it. It looked like mold. The vending machine got me for a few bucks. It worked once and then got clogged up. Breakfast ends at 9. Went down at 8:30 and there were only scraps. The breakfast lady was there, and did check to see there were only a few crumbs left, but didn’t seem to care.

No coffee in lobby till 6, kept getting locked out of side doors (they know about the issue but dont fix). Key stopped working for main entrance at 4 am.

Toilet didn’t work, tub did not work. Tv did not work

They don’t have any water or coffee for guests

We loved the jetted tub. Service was excellent

If you have other options, take it. They had me in an accessible room, which I didn’t book. There was no iron, I had to threaten to leave before they gave me one. The computer nor the printer works, so if you need something printed you have to email it to them for them to do it. They had difficulty retrieving my email to print. The vending machine award not cold. After I got my warm soda and said some about it; they said they knew it wasn’t cold. I asked why wouldn’t they put a sign up saying it wasn’t Cold for their patrons. They begin to give every reason of why it wasn’t working and what they needed to do and that I could get some ice. All I asked was be considerate of your guests and put a sign Saying the drinks were not cold; and they wouldn’t give me My money back either.

We did not feel safe at hotel and on the property parking lot. We left for that reason. Questioned if security was provided and never saw the red car she stated was security. The two bathroom towels were pool towels. The pool was green and exterior building damage. I wanted a refund or credit.

Everything was perfect, front desk was respectful, and nice, room was cleaned, everything in room worked, pool was nice and clean and hotel wasn't to far from anyplace you needed to go and also got my deposit back fast, I will stay here again

No hot water .. wasn’t fixed by the time We had to check out so we had book another hotel to shower as we were on the road traveling. Tried to call 4 separate times and the phone didn’t work .. we both went down twice to see about the water and were told the plumber was coming In 30 min.. thirty mins was over an hour actually. Was told they’d call me to discus compensation… that hasn’t happened. So I’ll be going to my card company about this and calling corporate.

Looks like it’s been renovated lately. Seems safe. The room was quiet. AC and heat worked. The bathroom ceiling had brown stuff on it. It looked like mold. The vending machine got me for a few bucks. It worked once and then got clogged up. Breakfast ends at 9. Went down at 8:30 and there were only scraps. The breakfast lady was there, and did check to see there were only a few crumbs left, but didn’t seem to care.

DO NOT BOOK HERE! The staff is very rude and unprofessional. They tried to kick me out of me room so the housekeeper could clean it. When I told them that I didn't feel well due to getting sick from their breakfast food, they refused to provide housekeeping. The A/C unit had visible black mold spores on it affecting my asthma but the receptionist lied claiming that it was clean even though I had photos of the black mold spores on the exterior of the A/C unit. I ended up with a food borne illnesses within 4-6 hours after eating their breakfast. I experienced extreme nausea and diarrhea multiple times in one day after eating their breakfast. The receptionist tried to argue with me about leaving my room so the housekeeper could clean it but failed to mention at check-in the day before that that was their hotel policy. Unprofessional staff, unclean rooms, moldy A/C units and a very unpleasant stay. I will never book at this hotel ever again. I have Graves disease and asthma, and the mold exposure caused me to not be able to use the A/C unit and it was very hot in the room. The staff could care less about their customers.

My first time here and i was very pleased with my room. It was clean and oder free.

Clean and friendly staff

Everything was great except the fact they never had enough towels, and some of the towels that we were able to get were spotted. Overall I enjoyed my stay and will return next year.

Always great service and clean

Friendly staff. Nice and clean

Very small, pictures are not the same as actual room. The room was very humid and stunk like marajuana.

Not a picky person, but the floor had a stain, one of the beds had a stain on the sheets that was decent and a long piece of hair and the other bed had a hole in the sheet. Not sure the room was serviced before us properly. Breakfast was so so.

There was hair in the bed

Very easy to check in they’re very friendly quiet area the main lobby very nice and clean breakfast. It’s good.

Toilet flush needed maintenence.

It feels old. The furniture and amenities. They SMELL old

The room was spacious and reasonably clean. There were some odours reminiscent of an old apartment building but didn’t bother me. Bed was comfortable and had no concerning smells, a few old stains here and there but that’s okay. Complimentary breakfast was good enough to start the day, good selection of classic breakfast items (eggs, sausage, potatoes, cereal, DIY waffles and pancakes, fruit, and beverages). My only real complaint was the shower; mine had very low water pressure and a fixed shower head so getting clean took a while.

The property is located close to an interstate highway which was a bit noisy, but not too bad when in the room with the A/C running. On the other hand, the A/C unit was also loud. On the first room, the door handle did not automatically lock when leaving the room, so the person at reception immediately gave us another room. The door handle on the second room locked, but the screw for the handle was almost coming out. Otherwise, most everything else was functional.

I was traveled with my family for 4 nights the room was Clean and quiet .

This hotel was good for my purpose of a one night stay before early morning flight from IAH. The room was clean and recently painted. The downside was the pillows were uncomfortable as I need a soft pillow for my neck. The bed was comfortable. The staff was friendly. I would stay there again.

Stayed for a night was clean and right off the freeway conveniently located by the Airport too.

We arrived to Houston late. The young lady at the desk was waiting for us. She was very helpful very polite. Our room was comfortable very spacious. The bed was comfortable. Would definitely stay again.

Very small, pictures are not the same as actual room. The room was very humid and stunk like marajuana.

The front desk lady did not accommodate my vip property perks and didn’t try to make things right upon seeing my frustration/confusion

Great stay, very clean, staff was accommodating, helpful and nice

DO NOT BOOK HERE! The staff is very rude and unprofessional. They tried to kick me out of me room so the housekeeper could clean it. When I told them that I didn't feel well due to getting sick from their breakfast food, they refused to provide housekeeping. The A/C unit had visible black mold spores on it affecting my asthma but the receptionist lied claiming that it was clean even though I had photos of the black mold spores on the exterior of the A/C unit. I ended up with a food borne illnesses within 4-6 hours after eating their breakfast. I experienced extreme nausea and diarrhea multiple times in one day after eating their breakfast. The receptionist tried to argue with me about leaving my room so the housekeeper could clean it but failed to mention at check-in the day before that that was their hotel policy. Unprofessional staff, unclean rooms, moldy A/C units and a very unpleasant stay. I will never book at this hotel ever again. I have Graves disease and asthma, and the mold exposure caused me to not be able to use the A/C unit and it was very hot in the room. The staff could care less about their customers.

Horrible staff! Gave me a room with a mold infested A/C unit even though I told them that I'd just gotten out of the hospital from being exposed to mold at a different hotel. The housekeeper tried to force me to leave my room in order to clean it. The breakfast food gave me terrible diarrhea for 12 hours. The remote didn't work for the TV. The front desk male agent was unprofessional, not answering the phone while having a personal conversation with some guy. The front desk female went from being really nice to argumentative when I told her that I wasn't going to leave my room and my personal belongings while the housekeeper came to clean. I will never ever stay at another Best Western because of my experience here!

Everything was great. The room was neat and clean. The staff was very polite and very helpful. The owner went out of his way to make our stay very pleasurable. Breakfast was great, and I love the fancy coffe machine lol.

If you have other options, take it. They had me in an accessible room, which I didn’t book. There was no iron, I had to threaten to leave before they gave me one. The computer nor the printer works, so if you need something printed you have to email it to them for them to do it. They had difficulty retrieving my email to print. The vending machine award not cold. After I got my warm soda and said some about it; they said they knew it wasn’t cold. I asked why wouldn’t they put a sign up saying it wasn’t Cold for their patrons. They begin to give every reason of why it wasn’t working and what they needed to do and that I could get some ice. All I asked was be considerate of your guests and put a sign Saying the drinks were not cold; and they wouldn’t give me My money back either.

Staff customer service was excellent. Mr. Jai at the front desk was very nice, courteous, understood my needs and thus helped me accordingly.

Great hotel, clean, comfortable with a great staff. Amry is one of the best, thanks so much for being so friendly with us (Wife and I). You make everything so easy and so accommodating.

It was convenient and they even let me extend my stay last minute. The room was clean and the breakfast is good. The staff are all super friendly to!

No hot water .. wasn’t fixed by the time We had to check out so we had book another hotel to shower as we were on the road traveling. Tried to call 4 separate times and the phone didn’t work .. we both went down twice to see about the water and were told the plumber was coming In 30 min.. thirty mins was over an hour actually. Was told they’d call me to discus compensation… that hasn’t happened. So I’ll be going to my card company about this and calling corporate.

Great location, near freeway

We stayed here for one night after we arrived at Houston Airport. The hotel is ok if you a looking for a short stay near the airport.

Drab exterior. Area around hotel is too industrial. Hotel smelled too heavily of ‘disinfectant’

This hotel was good for my purpose of a one night stay before early morning flight from IAH. The room was clean and recently painted. The downside was the pillows were uncomfortable as I need a soft pillow for my neck. The bed was comfortable. The staff was friendly. I would stay there again.

Needed a convenient hotel because my flight was canceled. This was perfect.

The price was fair. The location was convenient. Personnel kind and breakfast was good. Many burger restaurants nearby.

Stayed for a night was clean and right off the freeway conveniently located by the Airport too.

Close to food places

Easy to locate and clean facility with friendly staff.

We enjoyed our stay. Room was in good shape and clean and was very spacious. Hotel was close to airport and several fast food locations.

Looks like it’s been renovated lately. Seems safe. The room was quiet. AC and heat worked. The bathroom ceiling had brown stuff on it. It looked like mold. The vending machine got me for a few bucks. It worked once and then got clogged up. Breakfast ends at 9. Went down at 8:30 and there were only scraps. The breakfast lady was there, and did check to see there were only a few crumbs left, but didn’t seem to care.

DO NOT BOOK HERE! The staff is very rude and unprofessional. They tried to kick me out of me room so the housekeeper could clean it. When I told them that I didn't feel well due to getting sick from their breakfast food, they refused to provide housekeeping. The A/C unit had visible black mold spores on it affecting my asthma but the receptionist lied claiming that it was clean even though I had photos of the black mold spores on the exterior of the A/C unit. I ended up with a food borne illnesses within 4-6 hours after eating their breakfast. I experienced extreme nausea and diarrhea multiple times in one day after eating their breakfast. The receptionist tried to argue with me about leaving my room so the housekeeper could clean it but failed to mention at check-in the day before that that was their hotel policy. Unprofessional staff, unclean rooms, moldy A/C units and a very unpleasant stay. I will never book at this hotel ever again. I have Graves disease and asthma, and the mold exposure caused me to not be able to use the A/C unit and it was very hot in the room. The staff could care less about their customers.

Horrible staff! Gave me a room with a mold infested A/C unit even though I told them that I'd just gotten out of the hospital from being exposed to mold at a different hotel. The housekeeper tried to force me to leave my room in order to clean it. The breakfast food gave me terrible diarrhea for 12 hours. The remote didn't work for the TV. The front desk male agent was unprofessional, not answering the phone while having a personal conversation with some guy. The front desk female went from being really nice to argumentative when I told her that I wasn't going to leave my room and my personal belongings while the housekeeper came to clean. I will never ever stay at another Best Western because of my experience here!

Awesome price -Great staff -Amazing coffee and breakfast! Will stay here again

The staff here a very well knowledgeable and very helpful. Also the breakfast is great and the coffee machine is excellent.

Everything was great. The room was neat and clean. The staff was very polite and very helpful. The owner went out of his way to make our stay very pleasurable. Breakfast was great, and I love the fancy coffe machine lol.

The breakfast was good, not great! Just scramble eggs, walffes, cereal, potatoes and sausage! Our room was good, except the lamp shades were very old, The bed and shower were great.I would stay here again,.The front desk staff were friendly!

The room was comfortable. The property was clean and quiet. We all were able to get a good night's sleep. Breakfast was good. Items included scrambled eggs, sausage, roasted potatoes,waffles,cereals as well as coffee,tea, and hot chocolate. The staff was friendly and efficient. Will definitely stay again.

Was there for a weekend with my son and I had no issues at all. I’m very funny about hotels. They accommodated me well. Clean room. Comfortable, clean bathrooms. Lobby area was simple and chill. Not a noisy place. Staff was cool and sweet. They have the dopest coffee machine. Breakfast was good also. Nothing over the top, but it was enough to get you full for free. I have no complaints about my stay. Will be booking again.

First, I want to say that the entire staff is outstanding - reception, food service, and housekeeping. Everyone was friendly and went out of their way to be helpful. Thank you. Breakfast was excellent – waffles, eggs, sausage, cereals, fruit and juice. Great start to the day. The hotel is a little older, but it’s clean and well maintained. The only thing I could have asked for were more substantial blankets. They were very light, and some people get cold at night. But I would definitely stay here again.