Sapphire Inn and Suites

Lots of parking. Very clean rooms! Quiet at night! This is always my first choice when I stay in Deer Park TX!

The hotel was closed

Great place to stay! Very clean! Staff is very helpful! Parking right outside your room! Good food within walking distance!

No power didn't have a room want a refund

Very clean room. Lots of space. Excellent parking options. Great choice in a place to stay!

No electricity

Clean but no tubs and uder construction, noise loud music.

The rooms are very clean. The property is quiet at night. Plenty of close parking available. Very friendly and responsive staff!

Hotel was great and enjoyed my stay. There was a room with a jetted tub advertised that i booked and i arrived to find out that they had no such room. However, the host was pleasant and I still had a good experience

They had no electricity, I couldn't check in & drove 40 miles for nothing! They would not answer the phone for 2 hours!

Lots of parking. Very clean rooms! Quiet at night! This is always my first choice when I stay in Deer Park TX!

Great place to stay! Very clean! Staff is very helpful! Parking right outside your room! Good food within walking distance!

Very nice and clean room, I loved the clean bathroom, A+!!!

Very clean and management is very kind

It was quiet and clean

Very clean room. Lots of space. Excellent parking options. Great choice in a place to stay!

Rooms are updated clean and comfy beds

The rooms are very clean. The property is quiet at night. Plenty of close parking available. Very friendly and responsive staff!

The room was very clean and appeared to be newly remodeled. The desk clerk was very accommodating in securing a downstairs room as I have some physical limitations. The room needed some kind of lamp bedside and a chair. The key card was difficult and took several attempts to unlock. The bathroom was clean but in disrepair. Mostly, I didn’t feel safe at this hotel.

Very nice staff and beautiful location.. rooms were immaculate

It was very comfortable

Very clean room. Lots of space. Excellent parking options. Great choice in a place to stay!

newly remodeled, Friendly staff, clean rooms, convenient location

Rooms are updated clean and comfy beds

Comfortable rooms, easy to get to and from my destinations.

Clean but no tubs and uder construction, noise loud music.

The place looked quite new, like if the establishment had just been remolded or built not to long ago. The room was very cleanand organized, aswell as the bathroom. Liked that it had a shower and not a tub. Water pressure could be better. The bed was comfortable (to my opnion). Overall I would stay there again

The room was very clean and appeared to be newly remodeled. The desk clerk was very accommodating in securing a downstairs room as I have some physical limitations. The room needed some kind of lamp bedside and a chair. The key card was difficult and took several attempts to unlock. The bathroom was clean but in disrepair. Mostly, I didn’t feel safe at this hotel.

Hotel was great and enjoyed my stay. There was a room with a jetted tub advertised that i booked and i arrived to find out that they had no such room. However, the host was pleasant and I still had a good experience

Pretty decent place. There was no TV remote in room..we had to go to the office to get one. And there was no ashtray in a smoking room. Other than that not bad. Would stay here again.

Great place to stay! Very clean! Staff is very helpful! Parking right outside your room! Good food within walking distance!

I arrived after 3am. There was a sign on the door that read NO VACANCY, but i had already booked it and paid for it so i rang the bell for service for over 25 minutes. Finally i started to knock on the glass door loudly, but after another 10-15 minutes i used the palm of my hand to pound on the glass door, and still nothing. For almost 45 minutes i was continuously calling the frobt desk Still nothing. I pounded the door once more, and the clerk came to the window, yelling at me for pounding on the glass instead of ringing the bell. I explained it all to him, and i was told i needed to be patient and read the sign. I explained everything and i did everything i could to wake"him" and that's what I had booked it after 8pm central time and noted i was coming after midnight. I had driven almost 12 hours, and i just wanted to go to bed. NOPE they gave my room to another customer. I told him to just issue my money back.. He said "No not my responsibility" and told me to get it from Hotels.com. Well i still needed to find a room so i started looking for one nearby, and was actually booking it, 3 minutes of me standing there and he yells for me to remove my car from the drop off area so others could park there; that's at 4am, and nobody was even trying to park. He threatened to call the police, and even tried playing the victim, then he decided to talk down to me and play tough guy, We reached an understanding, i wasnt moving, he could come move my car himself, but he ran his mouth

The place is quiet, the stuff is so helpful and friendly.

Horrible customer service. Room was booked days prior to arrival. I arrived at 10:30 at night, after a 9hr drive, exhausted, to find note on door "call 3rd party for refund". No other rooms available at that late hour within 1.5 hr drive. Common courtesy should at least contact me to let me know, so I could book with another hotel. Absolutely inexcusable.

I had a service dog so they would not allow her to stay came up with some bs excuse why said the city exempted them to allow pets funny thing is service dogs are federal..

I PAID FOR TWO ROOMS FOR TWO NIGHTS. PROPERTY ONLY HAD 1 ROOM FOR 2 NIGHTS. THE LADY WAS VERY RUDE. NEED MY REFUND.

The rooms are very clean. The property is quiet at night. Plenty of close parking available. Very friendly and responsive staff!

The staff was rude. When I arrived to check in, the guy behind the counter said he is not using hotels.com anymore and he is sold out. Just call them and get a refund is what he told me. So I was stuck out with no room and walked into another hotel to pay $180 for the night. Disappointed.

The room was very clean and appeared to be newly remodeled. The desk clerk was very accommodating in securing a downstairs room as I have some physical limitations. The room needed some kind of lamp bedside and a chair. The key card was difficult and took several attempts to unlock. The bathroom was clean but in disrepair. Mostly, I didn’t feel safe at this hotel.

Very nice staff and beautiful location.. rooms were immaculate

Lots of parking. Very clean rooms! Quiet at night! This is always my first choice when I stay in Deer Park TX!

Great place to stay! Very clean! Staff is very helpful! Parking right outside your room! Good food within walking distance!

It was quiet and clean

newly remodeled, Friendly staff, clean rooms, convenient location

The place is quiet, the stuff is so helpful and friendly.

Weird location for a nice hotel.

Comfortable rooms, easy to get to and from my destinations.

Great quick stop near Houston.

The rooms are very clean. The property is quiet at night. Plenty of close parking available. Very friendly and responsive staff!

Very nice staff and beautiful location.. rooms were immaculate

Great place to stay! Very clean! Staff is very helpful! Parking right outside your room! Good food within walking distance!