Red Roof Inn Southfield

No elevator no breakfast room smells like smoke, halways are dirty, door doesnt close properly.

I recently stayed at the Extended Stay with the expectation of enjoying the complimentary breakfast they advertised. However, my experience fell short of expectations. The first day, there were muffins and oatmeal but no milk available. On the second day, there was no oatmeal, only muffins. To my disappointment, on the third and fourth days, there were no muffins or oatmeal, and only coffee was available, which was not the minimum breakfast I was expecting. Additionally, I encountered issues with the room. There was no way to lock the door from the inside, as the lock and groove were misaligned by 3mm, compromising the security and privacy of my stay. Furthermore, the room I was assigned was located near a rear entrance on the second floor, and from 11:00pm to 1:00am, there was constant noise from people opening and closing the door, making it difficult for me to sleep until 1:30am. As a guest, I had anticipated a minimum level of service, including a decent breakfast and a peaceful night's sleep, but unfortunately, these expectations were not met during my stay at the Extended Stay. I hope that the hotel takes these issues seriously and takes appropriate measures to improve their breakfast offerings, address the misaligned door lock, and minimize noise disruptions for the comfort of their guests in the future. Overall, my experience at the Extended Stay was disappointing and did not meet my expectations for a comfortable and enjoyable stay.

Coming from out of state, expected clothes hangers, iron & board. None in roon. I understood this is a renovated hotel. We had to move to another room due to no outlets were working. This is not the original red roof on Northwestern. Prices are reasonable. Will probably book on next trip to Detroit. Weed smell throughout the building and elevatos.

The property was dirty, mattress was worn and uncomfortable, pillows were small and flat. The elevator had dirty wood floors. The desk clerk was asleep at the counter during check out. The corridors were dirty, walls needed painting. The hotel needs a complete redo!

The building was under construction, but still remained rather clean. The blankets/ comforter was very thin and not very warm, but the room was clean and spacious. I was disappointed that there was no breakfast as was advertised. That was one of the reasons I selected this property and was frustrated when it was not available.

The hotel falsely claim a workout room.

Property was clean. Front desk staff was cordial. There was no hot water available at 9 am. There was no complimentary breakfast as advertised.

Property under full construction. Elevator only worked sporadically. They put us on third floor. Room not completed yet. Bathroom faucets were loose, walls still needed painting. One lamp still wrapped in plastic.

Smell in the rooms and lift is unbearable, breakfast is just a coffee and muffins.

Property was under renovation. Paint fumes, drywall dust in the air, people smoking around side doors. Upon check in I was asked for a $100 deposit which I refused to pay. I booked through Expedia, that was not mentioned. Those with reservations should receive a heads up on the property being renovated; the next day my husband was under going a medical procedure, we both were sneezing and blowing our noses all day. Bathroom sink faucet was extremely loose. Shower was a trickle. We won’t stay at this location again.

My room was dirty and it smelled and they had a few roaches as well

The hotel room had a very bad odor. The walls were filthy. The room had BUGS “cockroach” Bathroom and bathtub wasn’t properly clean. Old wash rag was hanging up in the bathroom.

Roaches in hotel dont book a room there

There was a cockroach in the bathroom. Had to sleep with all lights on. Very sketchy people in the halls.

I took my daughter here we got in the room it was blood on BOTH beds! The sink didn’t work it wasn’t cleaned from the last guest! And the smell was AWFUL MY GOSH! My daughter wouldn’t even sit down! I wasn’t in that room for 30 minutes I went to get a refund cause I paid for 3 days they only gave me money back for 2 days! I literally hate this place!

There were roaches in the bathroom!!! Do NOT recommend!

Not in room for 10 minutes, saw 2 roaches so I left the property because I can only imagine seeing more if I stayed…

Outside looked okay, but when we settled in room for a couple hours we observed roaches crawling around in the room. So we immediately packed up and left the property.

The hotel felt more like a flop house. People were laying in the hallways and some people seemed to be just standing around watching people come in. The room it's self was clean and comfortable for the most part but, the sheets were dirty and when I asked for more the replacements weren't any better.

Found roaches in my room

The hotel room was a nice size. The kitchen light fixtures had no light bulbs...microwave didnt work.The lamps by the bed had no light bulbs. There was a split in the bathroom door like it had been kicked it in. I saw a bug on the wall and thought it was a beetle it was a roach!. Spoke with manager he told me he couldn't switch my room because he didn't have any available and maintenance couldn't be reached. Worst stay i ever had.

I was giving wrong room and I cancel it. I wanted a kitchen it was whole point of the stay. But room was nice but wasn’t what I wanted.

A bit too many young party people that kept up way too much noise until after 3:00 a.m.

I recently stayed at the Extended Stay with the expectation of enjoying the complimentary breakfast they advertised. However, my experience fell short of expectations. The first day, there were muffins and oatmeal but no milk available. On the second day, there was no oatmeal, only muffins. To my disappointment, on the third and fourth days, there were no muffins or oatmeal, and only coffee was available, which was not the minimum breakfast I was expecting. Additionally, I encountered issues with the room. There was no way to lock the door from the inside, as the lock and groove were misaligned by 3mm, compromising the security and privacy of my stay. Furthermore, the room I was assigned was located near a rear entrance on the second floor, and from 11:00pm to 1:00am, there was constant noise from people opening and closing the door, making it difficult for me to sleep until 1:30am. As a guest, I had anticipated a minimum level of service, including a decent breakfast and a peaceful night's sleep, but unfortunately, these expectations were not met during my stay at the Extended Stay. I hope that the hotel takes these issues seriously and takes appropriate measures to improve their breakfast offerings, address the misaligned door lock, and minimize noise disruptions for the comfort of their guests in the future. Overall, my experience at the Extended Stay was disappointing and did not meet my expectations for a comfortable and enjoyable stay.

I did not enjoy my stay at all. Very disappointed. The bed wasn’t comfortable at all the furniture was nasty. The floor was very dirty. I checked in at 11:50 pm so I had to stay because I was tired and had to leave for work by 6:30am.

Nice price…room was big and it was quiet

Coming from out of state, expected clothes hangers, iron & board. None in roon. I understood this is a renovated hotel. We had to move to another room due to no outlets were working. This is not the original red roof on Northwestern. Prices are reasonable. Will probably book on next trip to Detroit. Weed smell throughout the building and elevatos.

The building was under construction, but still remained rather clean. The blankets/ comforter was very thin and not very warm, but the room was clean and spacious. I was disappointed that there was no breakfast as was advertised. That was one of the reasons I selected this property and was frustrated when it was not available.

The room was clean; we stayed a week and changed our own sheets. They didn't have housekeepers daily. There was no coffee pot in the room; you have to ask for towels, sheets toilet paper and sheets. It wasn't too bad, the people were friendly. The room is clean and nice. The hall way, elevator not so clean, needed sweeping and vacuum. The bed wasn't comfortable.

I went to stay in this hotel from the beginning. It was a problem because I have paid almost $500 for a kitchenette king size beds when I got there it wasn’t available. I had to take a 2 beds with a queen size, (which later because the beds were so firm that it started my back problems as well as my family members dealing with pain from laying in the bed. It was also ants in the bed. We would let her find out.) so I kind of just go on with the flow with it. I get into the room maybe about an hour or so later I start seeing ants so I’m just thinking “ it’s cool, just OK two ants it’s gonna be alright”. I was so wrong in the next two days I start seeing ants And as the day went by they started multiplying. Here are some more problems that happen, no gives me heads up on them keeping the room clean that you have to to request that, my room had been dirty for about three days before I found this out. Nobody told me that I needed to bring my own dishes and pots for the kitchen. The bed was horrible. It was never nobody barely at the front desk. I would have to go find them, do not get deceived by the pictures the rest that you see, the rooms barely look like this. I wish I could just give this a half a star, and the sad part about it is I had to stay there because I didn’t know nobody in town it had to be the worst experience ever.

Very nice staff.

When we entered the lobby to check in, we found the manager behind the counter and a guest in the lobby yelling, screaming and cursing at each other. We listened to this for few minutes, then decided to leave. However, the manager told us to stay that we could check in shortly. They continued yelling at each other. There was a maintenance person came over to us and took us into a small room off from the lobby. He offered us coffee and a snack. However, we could still hear what was going on in the lobby. Finally, 15 to 20 minutes, it quieted down. We made our way to the desk to check in. The manager apologized for the outburst. I'm not sure that was enough. We were then told they didn't have any rooms available with kitchens. We reserved and paid for a kitchen. He then told us that if we waited for a little bit, he would try to find one. We left and then returned a couple of hours later. They found a room with a kitchen on the second floor. We went up to our room to find it looked as if it was in the process of being remodeled. There we no towel racks in the bathroom, the plumbing under the sink was visible, no counter space on the bathroom sink and no toilet tissue roller.There was also no closet or place to hang clothes. There was no dresser to put clothes in.The kitchen had no counter space.We were told the didn't provide cutlery or dishes any more. There is a sign in the elevator that says they provide fully functional kitchens. We won't be returning to this hotel.

This place is horrible. I stayed for a week and housekeeping never showed even when requested. I asked for clean towels and I only got them once after waiting all day. They never came to empty the trash or remove the old towels from the room. The short guy working the front desk was arrogant and rude. He never acknowledged guest when they entered the building or when we spoke to him on the elevator. There was a man sleeping in the hallway at 6:30 am with a lot of bags one morning. The hallway on the second floor stinks. There’s nothing good to say about this place.

Did get the room I booked. Front desk wasnt friendly. Breakfast was not included like it said on the booking. Wasnt clear at first how to use the room key.

I reserved a room onlkne and had to find out last minute that my room wasnt available. Will not be returning.

When I called them to get my refund they hang out the phone on horrible service. I don’t recommend it to stay in this places

Went to check in and they said they were all full and had no rooms for us. I was traveling with my men’s volleyball team and we had just finished playing and it was after 9:30pm. Had to find a hotel with 6 rooms for the team. Wasn’t easy but we did. I had already paid for the rooms and now I have to figure out how to get a full refund. Worst experience with travel I have ever had.

The staff was nice and helpful. I had a delayed check in because housekeeping was overwhelmed and understaffed. Also for free coffee in morning no cream. The price was good for the room.

Double booked the room I was in, maintenance opened the door as I was leaving the shower

The key wasn’t working but the staff was very helpful and friendly

Just everything that was stated on the app was not true when you got to the location. It said on the app that check out was at 12 that’s why I stayed but get here and check out is 11 , they also got people hanging all outside. Not a recommended stay I will give it a 6

Clean room, quiet. Staff was professional. Easy access to expressway.

Nice price…room was big and it was quiet

Property is as advertised, It’s convenient, close to everything Detroit it’s clean,very quiet and cannot be beat for the price If you’re looking for the Ritz Carlton Hotel for a family vacation, this is not it , But if you’re looking for a clean safe place to lay your head this is the most bang for your buck.

is good area

The advertisement on this property says they offer grab and go breakfast. They do not offer any breakfast, and they did not care that the website said that. It was loud and had alot of people shouting. I aaked for an extra blanket and they said they could not provide one. I also asked for extra towels and was told to come and get them. Overall, the experience was not pleasant.

I recently stayed at the Extended Stay with the expectation of enjoying the complimentary breakfast they advertised. However, my experience fell short of expectations. The first day, there were muffins and oatmeal but no milk available. On the second day, there was no oatmeal, only muffins. To my disappointment, on the third and fourth days, there were no muffins or oatmeal, and only coffee was available, which was not the minimum breakfast I was expecting. Additionally, I encountered issues with the room. There was no way to lock the door from the inside, as the lock and groove were misaligned by 3mm, compromising the security and privacy of my stay. Furthermore, the room I was assigned was located near a rear entrance on the second floor, and from 11:00pm to 1:00am, there was constant noise from people opening and closing the door, making it difficult for me to sleep until 1:30am. As a guest, I had anticipated a minimum level of service, including a decent breakfast and a peaceful night's sleep, but unfortunately, these expectations were not met during my stay at the Extended Stay. I hope that the hotel takes these issues seriously and takes appropriate measures to improve their breakfast offerings, address the misaligned door lock, and minimize noise disruptions for the comfort of their guests in the future. Overall, my experience at the Extended Stay was disappointing and did not meet my expectations for a comfortable and enjoyable stay.

Did get the room I booked. Front desk wasnt friendly. Breakfast was not included like it said on the booking. Wasnt clear at first how to use the room key.

No creamer for complementary coffee. Also charges a $100.00 room deposit to be refundable within three to five business days if no damages are present to room.

The building was under construction, but still remained rather clean. The blankets/ comforter was very thin and not very warm, but the room was clean and spacious. I was disappointed that there was no breakfast as was advertised. That was one of the reasons I selected this property and was frustrated when it was not available.

The staff was nice and helpful. I had a delayed check in because housekeeping was overwhelmed and understaffed. Also for free coffee in morning no cream. The price was good for the room.

There was no cream available for the coffee. Otherwise, very good

Property was clean. Front desk staff was cordial. There was no hot water available at 9 am. There was no complimentary breakfast as advertised.

Smell in the rooms and lift is unbearable, breakfast is just a coffee and muffins.