Hampton Inn and Suites Hobbs

Love the customer service and the cleanliness. The only complaint is there wasn’t a pool.

The hotel is great, nicer than others in the vicinity. There is no pool, when Google results show up for Hampton Inn Hobbs there is a pool shown. Great location too.

It was quiet, convenient to what I was there for, and the complimentary breakfast was terrific both mornings. The check in and check out staff were friendly and very efficient. The sun rises at the back of the motel and I took my coffee back there to watch the sunrise. But, there was no bench or anything to sit on to watch it so I just had to stand the whole time.

Who has a hotel like Hampton with NO POOL? I stayed there to let my grand babies swim to find out they no longer have a pool! When I checked in I was told once I leave on Wednesday the next morning to let the front desk know so the room can be cleaned! I did just that and was told it’s too late to get your room cleaned!! Different person at the front desk but seemed very put out that I asked for the room to be serviced! Upon returning hours later I stopped to see if the room had been cleaned for her to say I left them a message not sure if it was cleaned or not!!!! The room was cleaned when I arrived at the room! The next morning asked if I could get a late checkout and was told No you cannot!!! Your room is one of 40 that needs to be cleaned for that group arriving! I paid 159 per night for 2 nights and the lack of help and customer service is beyond me! I will from now on give my money to another hotel with a pool and that’s more professional!!! Truly could not believe how I was treated!!! Come on Hampton you have always been my go to knowing everything would be good !!! This visit was a total fail on your end !!!!

We love Hampton Inn however this property has a few challenges. No business center and the front desk was left unattended for long periods at a time.

I want to commend C y n t h I a on her customer service, although she was new to the role, she did an exceptional job during check in/out and other concerns we had during our stay. I do need to advise any future guests that this hotel does NOT have a pool. The pictures and information on Expedia is incorrect and should be updated to reflect that there is no pool on this property. That is the reason why I gave it four stars. We would not have stayed there if we knew beforehand. C y n t h I a was very helpful to let us know we could go to one of their other properties and use their pool, which we did.

TERRIBLE NO POOL NO SAUNA AND NOW EXPEDIA AND HOTEL HAVE CHARGED THE ENTIRE STAY, WHEN I CHECKED OUT AFTER TWO DAYS!! DIRTY, STUNK OF WORK BOOTS, MEN CAT CALLING WOMEN, JUST A TERRIBLE PLACE! DONT WASTE YOUR MONEY!

The lady that checked us in was rude. Also their "game room" consists of one game console one TV and one controller which was being used most of the time by the staffs family.

AC was horrible in my room and in the fitness room. Great workers and good breakfast.

Week long stay okay. Laundry: send out or wash your own (1 washer and 1 dryer in property)

Room carpet smell bad

When we arrived front desk was no where to. Be found for over 15 minutes. Got our room keys to go all the way to the room and keys not work then wait again for front desk to show up to rekey. Bathtub was horrible, dirty , we skipped showering just not to deep our toes in that tub

Cleanliness was most important

Nice, clean, good service and breakfast

Very average stay this time. Breakfast was acceptable each morning. Our bathroom smelled like the sewer was backing up not sure if Hotel was experiencing issues during the week we were there. Not pleasant at all. We had to keep the bathroom door closed all week

It was great! The staff was very friendly and the hotel was very clean.

It was great! The room was very clean and the bed was very comfortable. The food was good as well. Love to stay there.

Clean quiet room staff were friendly and helpful complement breakfast was very nice

Like the place but the restroom is showing it’s age

The room we stayed in was old. It had a very musty smell. Somewhat like mildew. The bathroom was very dated had a stain in the tub and had a very odd spigot to turn the shower on. At check in they tried to charge me multiple times even though I already paid on Hotels.com. I had to repeatedly argue with them to get them to sort it all out. We would not choose to stay in this hotel again.

It’s nice hotel but not on 2nd floor. We stayed on 3rd floor our first stay and was great. This stay on 2nd floor there’s too much noise. You can hear every footstep upstairs. All night

We walk in to check in and there’s no sign of anyone at the front to greet you. They have a sign on front desk to call a number and they will be shortly with you to get you checked in !! Lady that finally comes in was very rude asked for my credit card and ID , I hand them to her and she says do you have another card we don’t talked this card ! I tell her that’s a well known bank ! She said well we don’t take them , then goes on to say but I will this time ! My question is if you don’t take them why would you do it this time !!! The room had a musty smell , you could hear everything at night the air conditioning was very noisy . No coffee at breakfast time .

It was great! The room was very clean and the bed was very comfortable. The food was good as well. Love to stay there.

Beds and pillows are absolutely horrible Zero sleep

Everything was ok, except that there was a clicking noise from the AC in the room because of which I couldn’t sleep properly.

Nice quiet property spacious rooms and nice staff

Like the place but the restroom is showing it’s age

It was a great experience everyone was nice the room was a great size!

The room we stayed in was old. It had a very musty smell. Somewhat like mildew. The bathroom was very dated had a stain in the tub and had a very odd spigot to turn the shower on. At check in they tried to charge me multiple times even though I already paid on Hotels.com. I had to repeatedly argue with them to get them to sort it all out. We would not choose to stay in this hotel again.

Nice and quiet

When we arrived front desk was no where to. Be found for over 15 minutes. Got our room keys to go all the way to the room and keys not work then wait again for front desk to show up to rekey. Bathtub was horrible, dirty , we skipped showering just not to deep our toes in that tub

The breakfast was good, and the staff is very nice.

We arrived about an hour early and they did not allow us to check inn. We had to wait around. We have never had an issues with other hotels

We walk in to check in and there’s no sign of anyone at the front to greet you. They have a sign on front desk to call a number and they will be shortly with you to get you checked in !! Lady that finally comes in was very rude asked for my credit card and ID , I hand them to her and she says do you have another card we don’t talked this card ! I tell her that’s a well known bank ! She said well we don’t take them , then goes on to say but I will this time ! My question is if you don’t take them why would you do it this time !!! The room had a musty smell , you could hear everything at night the air conditioning was very noisy . No coffee at breakfast time .

Let’s start by saying that I only stay in HH properties when I travel. I never had an issue of bad experience until yesterday. We tried to check in earlier than 3 pm after being driving for 10 hours to get to HOBBS for my son college journey. The front desk staff “Brenda” welcomed us by saying that no rooms are available before 3pm as policy of checking in. We had checked in when possible earlier than that plenty times but seems she didn’t care. She said that policy is that! Ok… we went to another hotel got a room so my son could take a shower and refresh before going to college. Later we got that room at Hampton. Front desk lady was way better than the not compassionate one earlier. Today I am loading some things in my car at 9 am and went back to get my other things and to my surprise the housekeeper had empty the bed and removed towels! 9 am so I went to “Brenda” who told me Yesterday that no one checks out before 12 that my room was being clean! She said when housekeepers knock and you don’t respond they assume you checked out! This staff member is the one who rudely yesterday said the opposite! Absolutely unacceptable! How things work in this property?

I want to commend C y n t h I a on her customer service, although she was new to the role, she did an exceptional job during check in/out and other concerns we had during our stay. I do need to advise any future guests that this hotel does NOT have a pool. The pictures and information on Expedia is incorrect and should be updated to reflect that there is no pool on this property. That is the reason why I gave it four stars. We would not have stayed there if we knew beforehand. C y n t h I a was very helpful to let us know we could go to one of their other properties and use their pool, which we did.

Clean quiet room staff were friendly and helpful complement breakfast was very nice

Front desk was awesome!

The staff was amazing!

Had to wait two hours for check-in due to other guests checking out late and the rooms not being ready. Once we got our room it was a comfortable stay.

The staff was very friendly and place was comfortable and clean.Close to Casino and restaurants

The overall vibe of this hotel was very chill, quiet, comfortable yet not feeling empty. But it wasnt busy feeling either. Id give it an overall 4.5/5

The hotel is great, nicer than others in the vicinity. There is no pool, when Google results show up for Hampton Inn Hobbs there is a pool shown. Great location too.

It was quiet, convenient to what I was there for, and the complimentary breakfast was terrific both mornings. The check in and check out staff were friendly and very efficient. The sun rises at the back of the motel and I took my coffee back there to watch the sunrise. But, there was no bench or anything to sit on to watch it so I just had to stand the whole time.

It is at good driving distance from restaurants and small shops. Comfortable enough.

Nice, clean, good service and breakfast

I was a little disappointed at the breakfast room. All of the tables were dirty and the attendant was chatting it up with the front desk employee. There were only 2 ppl eating at the time so she had time to clean tables.

The breakfast was good, and the staff is very nice.

Hotel nice breakfast was ok. Coffee was watered down toaster didn’t work

It was quiet, convenient to what I was there for, and the complimentary breakfast was terrific both mornings. The check in and check out staff were friendly and very efficient. The sun rises at the back of the motel and I took my coffee back there to watch the sunrise. But, there was no bench or anything to sit on to watch it so I just had to stand the whole time.

Room and staff were great as well as breakfast. Only issue was the gas was turned off for several hours due to gas smell. Not the fault of the hotel.

It was great! The room was very clean and the bed was very comfortable. The food was good as well. Love to stay there.

The breakfast was free cause they had nothing to eat. No milk or juice. Horrible breakfast. Don’t expect breakfast to be good

Lack of hot water breadkfast was poor i mean no coffee one morning ope dresser knob fell off i stay at hamptons all the time this was up to their standards

Clean quiet room staff were friendly and helpful complement breakfast was very nice