Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is served on weekdays from 6:30 AM to 9:00 AM and on weekends from 6:30 AM to 11:00 AM.

Are pets allowed at the property?

Yes, pets are allowed with a pet fee of USD 44.68 per accommodation, which varies based on the length of stay. A pet deposit of USD 150.00 is also required.

What are the standard check-in and check-out times?

Check-in is from 4:00 PM to 11:00 PM, and check-out is at 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property offers step-free entrances, wheelchair-accessible facilities, and elevators. Accessible parking is also available.

What is the location of the property in relation to key landmarks?

The hotel is located in Marlborough, just a 4-minute drive from Apex Entertainment Center and 7 minutes from New England Sports Center. It is also 3.8 miles from Charmed and 4 miles from Solomon Pond Mall.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available. Pool access is from 9:00 AM to 9:00 PM.

What are the policies for guests staying with children?

Up to 3 children aged 12 years old and younger can stay for free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of USD 20.11 per night, subject to availability. Advance request is required for rollaway beds.

Best Western Royal Plaza Hotel in Marlborough

Average nightly price at Best Western Royal Plaza Hotel and Trade Center by month, last 12 months (USD)
Month	Average price
January	$105
February	$119
March	$119
April	$149
May	$137
June	$147
July	$159
August	$132
September	$131
October	$158
November	$136
December	$93

What guests think

At Best Western Royal Plaza Hotel and Trade Center, travelers consistently praise the generous free breakfast and friendly staff, while many note the property feels dated with maintenance issues and recurring closures or problems affecting the pool and elevators.

Rooms are often described as spacious and quiet, though thin walls and aging HVAC lead to occasional noise and comfort issues. The location works well for events at the trade center and nearby shopping, and parking is plentiful. Operational issues include slow check-in, occupied-room assignments, inconsistent housekeeping, and the restaurant or bar operating mainly on weekends. Expect decent value, but an older stay with periodic facility and service hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool closures and cleanliness issues appear in many reviews, and elevators are frequently slow or out of service. The on-site restaurant/bar often operates only on weekends; gym access and maintenance can be spotty, but parking is ample and renovations are ongoing.

Related guest reviews

4

jacqueline

May 15, 2025

·

Stayed 1 night

The restaurant is closed and our team booked to stay together here to eat dinner here . The gym air conditioning is broken and it’s 85 degrees in there and front desk staff say it is unlikely it will be fixed. That is dangerous. We booked here for work and wanted a gym.

6

CHRISTOPHER

Apr 18, 2025

·

Stayed 2 nights

The Breakfast was fine and the area clean. The rooms fine. But the elevators sucked. 2 of the 4 were broken and the ones that worked you were afraid youd be stuck in

6

Hui

Aug 30, 2025

·

Stayed 1 night

Breakfast buffet was good, but the pool was closed without explanation on the website which was saying pool is open, so kind of deceiving. Area was good, close with a lot of shopping area.

8

mackenzie

Sep 22, 2025

·

Stayed 2 nights

The staff were amazing and the amenities were extensive. From a buffet style breakfast that is better than most hotels, and the bar/restaurant open on weekends. Parts were under renovation but everything was clean. I got a standard king size room that was spacious had places to sit and plenty of storage. The downside was the hotel walls between guests rooms were very thin so I could hear the neighbors conversations while lying in my own bed. The bathroom was also not as clean as I’d expect a hotel bathroom to be. Dust in the corners of the counter, a sticky substance by the sink and “black” weather marks on the shower walls.

6

Michael

Aug 21, 2025

·

Stayed 2 nights

I picked this hotel partly because of the swimming pool. The swimming pool was out of order both days I was there so it was very disappointing. Our room had a spectacular view of a trash dumpster and the back of the boiler room. At 1 point we had to close our window because of diesel fumes coming from the boiler room smoke stack. The shower head needs to be replaced because it was very difficult to get it at a good setting because certain settings sent water shooting out of the shower. The service deck people were very nice.

8

Shantell

Aug 19, 2025

·

Stayed 1 night

The property is good. Elevator is slow. Breakfast is ok variety would be good as the same thing is served daily except the days when bacon is added. Staff very friendly. Good location it’s close to a mall, clothing and shoe stores restaurants. Banks and a trampoline park.

8

Reagan

May 6, 2024

·

Stayed 2 nights

Pool was closed which was not noted when booking. Property is showing wear and age.

4

Richard

Jan 24, 2024

·

Stayed 5 nights

noisy room, fitness center and pool being renovated without my notification

8

David

Mar 16, 2025

·

Stayed 1 night

Definitely a dated hotel, but they are currently working to update - the pool was closed and one of the elevators was out of order during our stay.

4

Stacey

Jun 5, 2024

·

Stayed 4 nights

First - staff was excellent. However, part of the reason we stayed was onsite restaurant bar. This was advertise as 2 restaurants and a bar lounge. Upon arrival, the 1 restaurant only serves the breakfast buffet - which was really good - and the other is only open Friday and Saturday nights. Bar lounge is also only open Friday and Saturday nights. Very disappointing. Rooms are fine but they had a musty odor to them. However - our last night we came back after being gone all day and found the latch across the door blocking it from closing so our room was just open. That was freaky feeling.

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AI-generated summary based on recent guest reviews

Cleanliness

Guests often find rooms and common areas clean, but there are repeated reports of dirty or poorly maintained bathrooms, odors, and worn or stained carpets. Housekeeping and follow-up on issues can be inconsistent.

Related guest reviews

6

Anthony

Aug 14, 2023

·

Stayed 1 night

Very dated and unclean

4

Alexandria

Sep 24, 2023

·

Stayed 1 night

The staff was friendly. The room was dirty, it had a small hair left in the shower, our bed frame was broken, the pool was not clean.

10

Victor

Jun 15, 2025

·

Stayed 1 night

Clean room, comfortable bed, overall excellent experience. I would like to see a bigger tv. Very small and outdated.

4

Ross

Jul 31, 2024

·

Stayed 1 night

The room is very outdated and smelled musty. The linens were rough feeling. This hotel needs some serious updating. The service was good and the cleanliness was good.

8

DAWN

Nov 18, 2024

·

Stayed 2 nights

Property is nice, the breakfast included is great, employees all very nice. Only minor complaint is that our bathroom needed more cleaning. The mirror had child fingerprints all over it and the floor needed a better job at vacuuming it.

8

DAWN

Nov 18, 2024

·

Stayed 1 night

over all everything was nice. Only minor complaint would be our bathroom had child fingerprints all over it and the bathroom floor needed more attention.

10

Stacey

Jul 2, 2025

·

Stayed 5 nights

Friendly staff and clean rooms. We had a very pleasant stay. Highly recommend.

4

Erika

Mar 20, 2023

·

Stayed 4 nights

Bathroom was disgusting. Raised the issue to The front desk and they assured me they would fix it, but nothing happened. The room smelled Like urine, the toilet leaked, the bathtub had a ring around it and under the open counter there were disgusting stains. The duvet had green highlighter marks in it and the room Itself was very dated. The elevators were not working well. It was an expensive stay for most likely the worst hotel I have ever stayed at. Do not recommend

6

Michael

Aug 11, 2025

·

Stayed 1 night

We checked in and were given a dirty room. Had to wait a half hour for a clean room. Pool was filthy. Couldn’t use it. Not happy about that. Bar and restaurant closed .Breakfast was good .

10

W

May 1, 2025

·

Stayed 1 night

I thought the breakfast was very good quality. The hotel seemed very clean.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are generally spacious, with some quiet stays, but decor feels dated and comfort varies due to firm or lumpy mattresses and aging, sometimes noisy HVAC. Wi-Fi reliability is mixed, and a few guests mention thin walls and unpleasant views.

Related guest reviews

6

Patrick

Jul 22, 2025

·

Stayed 2 nights

The location is great, and I really liked the free breakfast. That said, the hotel feels pretty dated. I stayed on the 6th floor, and maybe it was just because it was super hot outside while I was there, but the room stayed hot and muggy even with the AC on the coldest setting.

10

David

Aug 15, 2025

·

Stayed 5 nights

The staff was very friendly. The hotel offers a great breakfast buffet. The room was spacious and clean. Convenient to plenty of shopping. Many fast food options and only few decent restaurants. Had an excellent stay with one exception, the WiFi is horrible! Don’t try to stream movies or YouTube videos. Constantly pauses your movie.

6

Jennifer

May 21, 2024

·

Stayed 1 night

Our room was definitely dated, mattress was uncomfortable. We were given a room just off the elevator, we thought convenient but we were woken many times through the night by others getting off and/on said elevators.

6

Michael

Aug 21, 2025

·

Stayed 2 nights

I picked this hotel partly because of the swimming pool. The swimming pool was out of order both days I was there so it was very disappointing. Our room had a spectacular view of a trash dumpster and the back of the boiler room. At 1 point we had to close our window because of diesel fumes coming from the boiler room smoke stack. The shower head needs to be replaced because it was very difficult to get it at a good setting because certain settings sent water shooting out of the shower. The service deck people were very nice.

10

Victor

Jun 15, 2025

·

Stayed 1 night

Clean room, comfortable bed, overall excellent experience. I would like to see a bigger tv. Very small and outdated.

8

Lawrence

Sep 2, 2024

·

Stayed 1 night

It's probably time to update the HVAC systems in the room - noisy. Otherwise, hotel was very clean and nice.

6

Ana

Apr 20, 2025

·

Stayed 3 nights

The hotel is good but the BED sooooo bad

10

Jill

May 25, 2023

·

Stayed 1 night

Great place, walls are thin, beds are good

4

Esin

Aug 9, 2025

·

Stayed 3 nights

The interior was very old. The doors barely closed and required a hard push to shut. The shampoo and conditioner were provided in very small portions. Breakfast was fairly good.

8

Lauren

Jun 22, 2025

·

Stayed 1 night

Pleasantly surprised at how spacious the room was. Kudos to whom ever set it up so you could sit in the chair and watch tv instead of the bed.

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AI-generated summary based on recent guest reviews

Service

Staff are often friendly and helpful, but operations can be disorganized with slow or understaffed check-in, room key problems, occupied-room assignments, overbooking, and missed housekeeping requests. Some guests also reported staff entering rooms unexpectedly.

Related guest reviews

4

Heather

May 21, 2023

·

Stayed 1 night

Checkin was a bit of disappointment. We waited in line for over 30 minutes to check in. 3 people at the front but only 2 were checking people in. Groups and lines were not organized. People jumping in wherever they pleased. While standing in line we heard multiple people saying they used there room key card to get in and it worked but when opening up the room someone was staying in that room. This was a bit concerning for safety of people and our belongings. Then this women said they gave her 3 different rooms and all 3 had people in them. This was not comforting. Our room was clean. Not very up to date but was useable for a 1 night stay. Downstairs areas very newly renovated.

4

Stevquoah Samuel

May 22, 2023

·

Stayed 2 nights

Front desk staff were abrasive and impolite at the checkin. There is no housekeeping and you are not warned about this until you see you room I cleaned and call. Hotel staff “mistakenly” barged in our room on two different occasions without knocking! First time , they said sorry. On the next day, they again invaded our privacy by entering our room again without knocking. This time, the excuse was, “when are you checking out today?” I was like really!?!?! Overall, nice place but very poor customer service!!!!

4

Jaime

Mar 4, 2024

·

Stayed 1 night

Terrible check in service.

4

Kevin

Nov 23, 2025

·

Stayed 1 night

We booked several rooms for a business trip, but they did not have all the rooms we had reserved available. In addition, one of my employees (a young lady) was checked into a room that was already occupied. When she went to open the door, a man shouted at her from within. Could have been an incredibly dangerous situation, but luckily I was nearby. They did eventually give us one of the rooms for half price, but it doesn't feel like enough given the hassle we had to go through.

4

Dwyla

Jul 27, 2023

·

Stayed 3 nights

Asked for towels and was told that they would be ready around 7am. Called for towels after 7am and was told that they would send them up. Called several times afterwards and still couldn’t get any. Didn’t get towels until almost 1:00 pm after going to the desk and talking to the manager. The room never got cleaned nor were we asked if we wanted it cleaned. The carpet in the hallways was nasty and had a stinky smell. They really should replace all of the carpet.

10

Rasul

Apr 28, 2024

·

Stayed 1 night

Good service by front desk manager

6

Patricia

Oct 6, 2024

·

Stayed 1 night

Well, when we first got there, we checked into a room and there were people already in there so I had to come back down and get a new room and yeah, it was all good

10

Stacey

Jul 2, 2025

·

Stayed 5 nights

Friendly staff and clean rooms. We had a very pleasant stay. Highly recommend.

8

Canio

Oct 7, 2023

·

Stayed 2 nights

I experienced no problems other than a longer than normal wait to check in due to a number of guests arriving at the same time and also buses full of guests also. I understand the busyness of a hotel such as this but do think that the front desk staff were, unfortunately, very understaffed. They did the best they could but would have benefited from additional help in anticipation of this situation.

2

Lindsay

Aug 12, 2023

·

Stayed 1 night

As we were 25 minutes away from the hotel at 9:20 PM, the hotel called to tell us they overbooked the property and didn’t have our rooms anymore. We were shocked and had 4 kids in the car with us. We were told it was not their problem that we did not have rooms now. Horrible policy to overbook a hotel and put people out and do nothing to compensate them or make sure they find another hotel.

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AI-generated summary based on recent guest reviews

Location

Convenient for the trade center, highway access, and nearby shopping and dining, with the property set back from the road. A few guests found signage and nighttime lighting limited, making the hotel harder to locate.

Related guest reviews

6

Michael

Sep 18, 2024

·

Stayed 1 night

It was difficult to find. You might consider small signs continuing to guide the customer to the motel after he leaves the main street

8

Guy

Sep 9, 2024

·

Stayed 4 nights

Close to highway.

10

Amanda

May 25, 2023

·

Stayed 1 night

The lobby and room were very clean! Staff were helpful and the breakfast was pretty decent for a hotel continental breakfast. The area around the hotel has a lot of restaurants so it is a great place to stay! It’s about 40 minutes outside of Boston so it’s great for a visit!!!

10

Maura

Aug 27, 2024

·

Stayed 1 night

Easy access and quiet

8

Laura J

Aug 28, 2024

·

Stayed 1 night

Easy to access location traveling from north western Massachusetts for an event at Gillette Stadium

10

Mary

Jul 19, 2023

·

Stayed 1 night

Great location.

8

Shantell

Aug 19, 2025

·

Stayed 1 night

The property is good. Elevator is slow. Breakfast is ok variety would be good as the same thing is served daily except the days when bacon is added. Staff very friendly. Good location it’s close to a mall, clothing and shoe stores restaurants. Banks and a trampoline park.

10

jane

May 25, 2025

·

Stayed 3 nights

Near to all places we want to visit.

8

Asaf

Aug 8, 2023

·

Stayed 1 night

Outdated hotel, did not check the pool. Room was okay, old but okay. Huge parking lot, shopping and dining within walking distance

10

Carl

Aug 25, 2024

·

Stayed 2 nights

It's location is right off the highway but sets back from the road so there is very little traffic noise. Everything in our room was excellent - great towels and good lights for reading in bed. The breakfast buffet was excellent, many choices real plates and silverware - outstanding. Highly recommend.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is widely praised for variety and quality. By contrast, the restaurant/bar service is limited (often weekends only) and service quality varies.

Related guest reviews

10

David

Aug 15, 2025

·

Stayed 5 nights

The staff was very friendly. The hotel offers a great breakfast buffet. The room was spacious and clean. Convenient to plenty of shopping. Many fast food options and only few decent restaurants. Had an excellent stay with one exception, the WiFi is horrible! Don’t try to stream movies or YouTube videos. Constantly pauses your movie.

10

Michael

Aug 20, 2025

·

Stayed 10 nights

Hands down the place gets a 5 star. The food was great the staff for the most part. We stayed there for 10 days for business and leisure. The only issue I had was the a bunch of dog poop all over the property because people didn’t clean up after their dogs. The lady that checked us in wasn’t sure if we could have a room because they were out of pet friendly rooms even after informing her this is a service dog for my special needs daughter. Our room was only vacuum once while being serviced and they failed to replace toilet paper. Lastly the restaurant staff was more into chatting with each other vs being more attentive to the customers. Otherwise the place was kept clean the staff was super friendly and the morning breakfast was very good and area very clean.

10

john

Aug 24, 2024

·

Stayed 2 nights

We we're there fora quick, busy couple of days. One of best things was the complementary breakfast. It made our mornings convenient.

10

Laurence

Sep 5, 2024

·

Stayed 2 nights

The breakfast is among the best I’ve had at a hotel. We visit family in the area and always stay here.

8

Amanda

Aug 17, 2025

·

Stayed 2 nights

The attached restaurant had terrible service, otherwise the hotel was great for our stay.

10

Jonathan

Aug 17, 2025

·

Stayed 2 nights

Everything was awesome. Best free breakfast around

10

Jessica

Nov 9, 2024

·

Stayed 1 night

Had a great stay and a great breakfast that was included!

10

Tammy

Aug 16, 2025

·

Stayed 1 night

Best breakfast I've ever seen at a hotel

10

Kimberly

Jul 5, 2025

·

Stayed 3 nights

We had a great stay. Our event was being held right downstairs in conference rooms. Continental breakfast was great

4

Stacey

Jun 5, 2024

·

Stayed 4 nights

First - staff was excellent. However, part of the reason we stayed was onsite restaurant bar. This was advertise as 2 restaurants and a bar lounge. Upon arrival, the 1 restaurant only serves the breakfast buffet - which was really good - and the other is only open Friday and Saturday nights. Bar lounge is also only open Friday and Saturday nights. Very disappointing. Rooms are fine but they had a musty odor to them. However - our last night we came back after being gone all day and found the latch across the door blocking it from closing so our room was just open. That was freaky feeling.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9 $134	10 $104	11 $98	12 $134	13 $134	14 $151
15 $142	16 $134	17 $125	18 $125	19 $125	20 $229	21 $285
22 $239	23 $116	24 $97	25 $98	26 $98	27 $125	28 $125
29 $112	30 $125

Su	Mo	Tu	We	Th	Fr	Sa
		1 $107	2 $109	3 $115	4 $116	5 $116
6 $97	7 $98	8 $98	9 $98	10 $103	11 $103	12 $103
13 $98	14 $98	15 $98	16 $98	17 $97	18 $98	19 $98
20 $88	21 $98	22 $98	23 $98	24 $89	25 $98	26 $98
27 $89	28 $98	29 $98	30 $98	31 $117

Best Western Royal Plaza Hotel and Trade Center

Prices for Best Western Royal Plaza Hotel and Trade Center

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Double Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Double Beds, Refrigerator & Microwave (Pet Friendly)

Deluxe Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible, Bathtub

Standard Room, 2 Double Beds, Accessible

Standard Room, 1 King Bed, Accessible

Standard Room, 1 King Bed, Refrigerator & Microwave (Pet Friendly)

Family Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Double Beds, Refrigerator & Microwave, Courtyard View

Deluxe Room, 2 Double Beds, Refrigerator & Microwave

Deluxe Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Deluxe Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Accessible, Bathtub

Guest reviews of Best Western Royal Plaza Hotel and Trade Center

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Best Western Royal Plaza Hotel and Trade Center

Considering this hotel for your Marlborough trip?

Prices for upcoming dates