Is parking available at the property?

Yes, free self-parking is available on-site. However, parking is limited.

What type of breakfast is offered and what are the serving hours?

A complimentary self-serve breakfast is provided on weekdays from 6:30 AM to 9:00 AM and on weekends from 7:00 AM to 9:30 AM.

What are the check-in and check-out times?

Check-in is from 4:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities in public areas. Specific details about room accessibility are not provided.

What is the location of the property in relation to key landmarks?

The hotel is located within a 5-minute walk of Basilica of St Joseph Proto-Cathedral and Bardstown Art Gallery. It is approximately 0.4 miles from Oscar Getz Museum of Whiskey and Spalding Hall.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available from June to September, operational from 9:00 AM to 10:00 PM.

What are the policies for guests staying with children?

Children are allowed at the property. There is no minimum age specified for children to stay for free.

SureStay Hotel Bardstown General Nelson

Average nightly price at SureStay Hotel by Best Western Bardstown General Nelson by month, last 12 months (USD)
Month	Average price
January	$99
February	$89
March	$106
April	$111
May	$118
June	$119
July	$113
August	$115
September	$176
October	$130
November	$100
December	$110

What guests think

Travellers describe SureStay Hotel by Best Western Bardstown General Nelson as a clean, friendly, motel-style stay with updated, comfortable rooms and a convenient location near downtown, though some mention small spaces, occasional noise, and a few maintenance or housekeeping lapses.

Most guests praise the hot complimentary breakfast and the warm, helpful staff, though several note the early 9 a.m. cutoff. The pool and outdoor seating areas are popular when available, and some reviewers mention that parking can be tight for larger vehicles. Expect a straightforward, well-kept older motel close to town.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Outdoor pool and seating areas are appreciated; several reviews highlight a clean, enjoyable pool, though it was closed in some stays. Facilities include on-site laundry and free parking, but parking can be tight and there is no elevator.

Related guest reviews

8

Jesse

Sep 22, 2025

·

Stayed 2 nights

For ascetics the pool drained and covered. Other than that everything else was pleasing.

10

Lynda

Aug 29, 2025

·

Stayed 2 nights

Check in and out was no problem at all; the room was adequate; bathroom had a bidet! Loved that! Very roomy bathroom; bed and pillows were very comfortable; swimming pool was clean, had a spa area in the pool; breakfast was good and plentiful. The staff made me and my sister feel at home. The location is PERFECT for visiting downtown Bardstown and My Old Ky Home. I’m not big on motel stays but this was an excellent choice and I highly recommend it. The only issue is that the bathtub was a little slippery so be aware of that. Otherwise excellent 2 night stay!

10

Angela

Sep 8, 2024

·

Stayed 2 nights

Perfect weekend getaway. Super sweet staff members, comfortable beds, pretty property to look at, and the pool was amazing. Breakfast was just ok but that's pretty normal with hotel breakfast. At least they offer something because a lot of hotels are starting not to anymore. I would definitely stay again if in the area.

10

Tracy

Jul 28, 2024

·

Stayed 1 night

I arrived before check in and they made sure my room was ready with 30 minutes. Nice place to stay. Pool was very clean. Next to restaurant and gas station

10

Alexander

Aug 8, 2025

·

Stayed 1 night

The pool was a great added bonus!

10

Suzanne

Oct 19, 2024

·

Stayed 2 nights

Check in was friendly and a breeze. Motel style property well maintained and up to date. After a week of road-tripping, laundry on site was clean, functioning and appreciated. Ice machine worked. Room was more spacious than expected, AC cooled as it should, bedding was appropriately soft, plush and comfortable. 4 pillows on each bed so much better than other properties we’ve stayed. Appreciated the shampoo/conditioner/body wash dispensers in the shower were replenished and reduced single use plastic waste. Complimentary breakfast had decent variety of offerings. Could be improved with eco-friendly plates/cups/silver instead of the disposable paper plates and plastic-wrapped plastic cutlery. Area is safe and quiet, short walk into downtown Bardstown. Cecelia’s restaurant nearby was a hidden gem. Pass on the Stephen Foster buffet: the locals side-eye you and the food is greasy and of questionable freshness.

8

Kimberly

Jun 26, 2024

·

Stayed 2 nights

The hotel itself was great/clean as far as rooms. The parking lot in front is tight for large vehicles if there are many cars. Someone had a large Uhaul-type truck parked sideways in the front parking lot. It made trying to park with a regular pickup truck a challenge. The staff was great. Breakfast was ok. Sausage gravy but no sausage, a better selection with yogurt, and more cereals are needed. Proximity is great, with some amazing restaurants and distilleries within a few minutes' drive.

10

William

May 1, 2025

·

Stayed 1 night

Like outdoor seating provided.

8

Jeremy

Sep 24, 2025

·

Stayed 5 nights

Room was clean, bed was comfy. They offered free hot breakfast with your stay. My only disappointment was the fridge didn’t get cold enough, and the pool wasn't available

8

Kim

Oct 18, 2024

·

Stayed 1 night

No elevator. Breakfast is in a separate building.

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Cleanliness

Many guests found rooms very clean or spotless, but several report issues such as musty odors, a stained shower curtain, limited housekeeping, and occasional missing toiletries or pests.

Related guest reviews

10

Joseph

Jul 28, 2023

·

Stayed 2 nights

My room was spotless,and very comfortable.Also,the breakfast in the morning was very good as well.

10

Albert

Aug 7, 2025

·

Stayed 2 nights

Very clean, comfortable beds. Breakfast was good.

4

zack

May 19, 2024

·

Stayed 2 nights

Location is great, very close and a short walk to downtown Bardstown. The hotel itself was fine but our room had a serious musty dirty odor to it and we had no hot water. We asked the front desk about it but never got a follow up and it was never fixed.

10

Tammy

Oct 12, 2025

·

Stayed 2 nights

Room is very clean, staff are all so sweet, and the breakfast is very good too! We had a very pleasant stay and room temp and bed comfort was great! We will def stay again even though it’s not a huge room and it’s an older hotel, it’s well kept up. Great location too!

4

Christopher

Jun 3, 2024

·

Stayed 1 night

Clock radio was set for 2 times early in the morning, and there was no soap in the shower.

8

bethany m

Jul 14, 2025

·

Stayed 2 nights

Pool area was awesome and the breakfast lady was fantastic, room was clean but I do think they need to spray for bugs in and around the rooms, other than that I would stay here again

6

EDMOND

May 12, 2024

·

Stayed 3 nights

We were there for 3 nights, and only got maid service/ fresh towels 1 day.

10

Lukas

Dec 7, 2025

·

Stayed 1 night

This place was really nice and quiet. Granted we did this in December on the downside of the season. A room was really quite clean and comfortable. The breakfast was OK. Nothing right Home about. We only stayed here for one night. Check in was very simple

10

Shawn

May 4, 2024

·

Stayed 1 night

Comfortable and clean. Friendly staff.

4

Margaret

Oct 7, 2025

·

Stayed 1 night

I chose the motel so that we could walk into town, and the location was fine for that purpose, especially since we had one night stay. However the white shower curtain had 2 inches of red bacteria stain at the bottom edge, indicating it had not been washed or sanitized in some time. The bathroom seemed clean but the shower curtain had been hooked over the hand bar, indicating the housekeeper had seen the red and ignored it. That night there was a loud party outside our room and in an adjacent room that went on until after midnight. Finally, the coffee was gone when we went to get some before they closed breakfast at 9am (on a Sunday!).

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AI-generated summary based on recent guest reviews

Rooms

Updated rooms with comfortable beds and useful touches like recliners or bidets are noted. However, some rooms and bathrooms feel small, and noise from the road, neighbors, or appliances can disrupt sleep.

Related guest reviews

8

Adrian

Apr 28, 2024

·

Stayed 1 night

The staff here were very friendly and gave us recommendations for somewhere to eat and try bourbon in the town. There is free parking and breakfast included. Our only negative was that the fridge in our room was noisy during the night, luckily we had ear plugs!

8

Jennifer

Feb 22, 2024

·

Stayed 1 night

Only problem was the road was busy other than that it was pretty good!

8

sandy

Apr 21, 2025

·

Stayed 2 nights

The rooms were nice and clean. It was comfortable. The bathrooms were a little small but clean and there eas a bidet as well which i usually don't see in hotels. The parking is a little cramped but managed. The hotel is close to downtown so you can go explore close and it was nice. The staff were very nice and accommodating.

10

Michael

Sep 28, 2025

·

Stayed 1 night

Clean room, bathroom had all new fixtures.

10

Matthew

Oct 24, 2023

·

Stayed 1 night

Perfect place for a night in Bardstown. The room was recently updated and comfortable. The free breakfast was decentb enough and the staff was friendly. The only complaint is being on same side as the road it was noisey at night while sleeping.

2

Elaine

Feb 2, 2025

·

Stayed 1 night

The people in the room beside us carried on until after 3 in the morning. Laughing, talking, slamming doors. Got almost no sleep. Was a terrible experience. Only a few rooms were rented, so why not leave a room between people?

10

Susan

Apr 8, 2024

·

Stayed 1 night

Much nicer than I expected! From the outside I could see this was an older hotel. But the room was completely updated: new flooring, new appliances, new bathroom. Quiet, comfortable, and a pleasant surprise.

8

Jorie

Nov 24, 2023

·

Stayed 1 night

I was first worried because, though the name has "hotel" in it, it's clearly a motel - and I typically do not like motels. But this one was the exception. SUPER-clean and quiet; GREAT staff and breakfast. My ONLY "complaint" was that our mattress wasn't great. Other than that, we were very happy and would stay again.

6

Steven

Sep 19, 2025

·

Stayed 1 night

We get what Best Weatern tried to do. Turn a very old hotel into a modern one and for us it just didn’t work. It seems very outdated still and the rooms are very small. We had a baby so we brought a pack and play and it could barely fit in the room. There is a spacious room near the bathroom but we just don’t know what it could be used for. Cheap option, but I’d rather stay in Bardstown at the Fairfield for more money. It was not bad, just wasn’t for us. On the plus side, it was the best breakfast we had on our Bourbon Trail trip. The cooks cared enough to make us fresh biscuits, eggs, and sausage. Definitely a positive

10

Scott

Aug 7, 2024

·

Stayed 2 nights

Older property but neat, clean and obviously they have made efforts to make updates. The recliners in the rooms are a definite plus. Breakfast is in a seperate building but well done ( as far as free hotel breakfasts go). We would stay there again.

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Service

Service is widely described as friendly, welcoming, and accommodating, with staff resolving issues for some and offering local tips. A few guests cite poor follow-up on maintenance or billing concerns.

Related guest reviews

10

Valerie

Sep 28, 2025

·

Stayed 2 nights

I have nothing to say bad about the stay at my hotel the breakfast is great the workers are great especially the worker name Paige she's a wonderful woman and the manager/owner Ray was awesome I would recommend this hotel to anybody

10

ROBIN

Oct 26, 2024

·

Stayed 3 nights

Sonya was so welcoming and made sure we were comfortable. Recommended a restaurant within walking distance and the owner was helpful too. The lady in the breakfast room was very friendly and made sure we ate all we could hold. Nice people and nice property.

4

zack

May 19, 2024

·

Stayed 2 nights

Location is great, very close and a short walk to downtown Bardstown. The hotel itself was fine but our room had a serious musty dirty odor to it and we had no hot water. We asked the front desk about it but never got a follow up and it was never fixed.

10

Krystina

Nov 18, 2025

·

Stayed 1 night

Great staff!

6

veronica

Dec 8, 2025

·

Stayed 2 nights

the pictures that are attached is not what the hotel looks like.it is more a motel then a hotel. we were also double charged for our room and i called and they just said no we only charged you once. very big hassle.

10

Wendy

Jun 1, 2023

·

Stayed 1 night

The room was comfortable and quiet. It was an easy drive to multiple restaurants in the cute downtown. We forgot a pair of glasses and staff notified us quickly and mailed them to us so they would catch up with us on our trip.

10

Michelle

Oct 22, 2024

·

Stayed 1 night

Convenient place to stay. Property was neat and clean and staff was helpful.

10

Ethan

Sep 22, 2025

·

Stayed 5 nights

Very friendly and very accommodating and super nice staff.

8

Madeline

May 1, 2025

·

Stayed 2 nights

Tub backed up however the staff was great in relocating us to another move.

10

fred

Jul 19, 2024

·

Stayed 1 night

Frpont desk person was very helpful when I arrived. My room was excellent. the hotel is in a great location - easy walk or short drive to restaurants and entertainment.

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AI-generated summary based on recent guest reviews

Location

Convenient for walking or a short drive to downtown Bardstown, restaurants, and distilleries; many note a safe, quiet area. Some report road noise in rooms near the street.

Related guest reviews

10

Callum

Apr 27, 2024

·

Stayed 1 night

Great property for a stay in bardstown, easy walk to the center, plenty of parking, spacious room. Couldnt ask for better value for money and location.

8

Jennifer

Feb 22, 2024

·

Stayed 1 night

Only problem was the road was busy other than that it was pretty good!

10

Tammy

Aug 10, 2024

·

Stayed 1 night

Safe and quiet area. Beds were comfortable. Would stay again.

10

Lynda

Aug 29, 2025

·

Stayed 2 nights

Check in and out was no problem at all; the room was adequate; bathroom had a bidet! Loved that! Very roomy bathroom; bed and pillows were very comfortable; swimming pool was clean, had a spa area in the pool; breakfast was good and plentiful. The staff made me and my sister feel at home. The location is PERFECT for visiting downtown Bardstown and My Old Ky Home. I’m not big on motel stays but this was an excellent choice and I highly recommend it. The only issue is that the bathtub was a little slippery so be aware of that. Otherwise excellent 2 night stay!

10

Susan

May 19, 2024

·

Stayed 2 nights

Clean rooms, great location!!

10

Matthew

Oct 24, 2023

·

Stayed 1 night

Perfect place for a night in Bardstown. The room was recently updated and comfortable. The free breakfast was decentb enough and the staff was friendly. The only complaint is being on same side as the road it was noisey at night while sleeping.

10

Amber

Jun 22, 2025

·

Stayed 4 nights

Great location! Clean for being an older hotel. Little pricey for type of hotel but overall great!!

10

Teresa

Apr 18, 2024

·

Stayed 1 night

Clean, friendly, and close to the quaint downtown area. We love it!

8

Donna

Aug 8, 2025

·

Stayed 1 night

Beds comfortable, quiet surroundings, walkable to main downtown attractions.

8

Tracy

Sep 21, 2025

·

Stayed 3 nights

Great location for walking to downtown area. Clean, not fancy. Good free breakfast on premises. Would stay again.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised as hot, fresh, and well run, with attentive hosts. Common drawbacks are the early 9 a.m. closing time and, for some, average taste or empty coffee.

Related guest reviews

10

Valerie

Sep 28, 2025

·

Stayed 2 nights

I have nothing to say bad about the stay at my hotel the breakfast is great the workers are great especially the worker name Paige she's a wonderful woman and the manager/owner Ray was awesome I would recommend this hotel to anybody

8

Susan

Oct 14, 2024

·

Stayed 1 night

For travelers/tourists, unrealistic breakfast hours, even on weekends.

10

Albert

Aug 7, 2025

·

Stayed 2 nights

Very clean, comfortable beds. Breakfast was good.

10

Tammy

Oct 12, 2025

·

Stayed 2 nights

Room is very clean, staff are all so sweet, and the breakfast is very good too! We had a very pleasant stay and room temp and bed comfort was great! We will def stay again even though it’s not a huge room and it’s an older hotel, it’s well kept up. Great location too!

6

Matthew

May 22, 2023

·

Stayed 1 night

Air conditioner unit was very rattley so had to turn white noise on my phone to block out sound. Breakfast ended half hour before the time stated in the in-room guide so I missed breakfast.

10

Lynda

Aug 29, 2025

·

Stayed 2 nights

Check in and out was no problem at all; the room was adequate; bathroom had a bidet! Loved that! Very roomy bathroom; bed and pillows were very comfortable; swimming pool was clean, had a spa area in the pool; breakfast was good and plentiful. The staff made me and my sister feel at home. The location is PERFECT for visiting downtown Bardstown and My Old Ky Home. I’m not big on motel stays but this was an excellent choice and I highly recommend it. The only issue is that the bathtub was a little slippery so be aware of that. Otherwise excellent 2 night stay!

8

Carter

Aug 10, 2025

·

Stayed 2 nights

The staff was very nice. Their breakfast was excellent. The property was very well kept.

10

Billy

Feb 5, 2024

·

Stayed 2 nights

Lisa did an outstanding performance with the breakfast each morning

8

Robert

Mar 23, 2023

·

Stayed 2 nights

This little motel was convenient, clean and comfortable as well as affordable. It looks like the rooms have been updated with a nice TV, flooring and a beautiful recliner. The only disappointment was that breakfast on the weekend ended at 9 am! I give it a solid 3 stars! for its class. I would definitely recommend and return myself.

4

Margaret

Oct 7, 2025

·

Stayed 1 night

I chose the motel so that we could walk into town, and the location was fine for that purpose, especially since we had one night stay. However the white shower curtain had 2 inches of red bacteria stain at the bottom edge, indicating it had not been washed or sanitized in some time. The bathroom seemed clean but the shower curtain had been hooked over the hand bar, indicating the housekeeper had seen the red and ignored it. That night there was a loud party outside our room and in an adjacent room that went on until after midnight. Finally, the coffee was gone when we went to get some before they closed breakfast at 9am (on a Sunday!).

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $111	19 $91	20 $100	21 $101	22 $93	23 $165	24 $167
25 $83	26 $85	27 $85	28 $85	29 $91	30 $142	31 $146

Su	Mo	Tu	We	Th	Fr	Sa
1 $84	2 $84	3 $84	4 $85	5 $84	6 $117	7 $132
8 $82	9 $86	10 $85	11 $84	12 $88	13 $114	14 $117
15 $107	16 $116	17 $105	18 $109	19 $111	20 $121	21 $117
22 $116	23 $114	24 $114	25 $103	26 $102	27 $111	28 $110
29 $107	30 $112

SureStay Hotel by Best Western Bardstown General Nelson

Prices for SureStay Hotel by Best Western Bardstown General Nelson

Monthly average prices

About this property

Location

Room options

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 Queen Bed, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Bathtub

Guest reviews of SureStay Hotel by Best Western Bardstown General Nelson

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

FAQs about SureStay Hotel by Best Western Bardstown General Nelson

Prices for upcoming dates