Best Western Ft Lauderdale I-95 Inn

Enjoyed the stay. Very pleasant staff!

The offer for breakfast was slim to none. My husband went down twice and basically food was depleted with no signs of replenishing. Typically we wouldn’t partake in the breakfast but my husband woke up earlier

The staff is always friendly and helpful.

I stayed at the Best Western Ft. Lauderdale I-95 Inn while in town for a family graduation. Unfortunately, my experience was disappointing from start to finish. The room had an active ant infestation. Ants were crawling throughout the room, and I documented the issue with photos and videos before reporting it. When i told them, they sent someone up to spray. Regardless of the cause, this is not the level of cleanliness or maintenance guests should expect. After my stay, I contacted Expedia customer service to request a refund. I was initially told I would receive $81.75, but the final offer was only $27—25% of my $109 room charge. The amount I was offered did not match what I had been told, leaving me frustrated with how the situation was handled. I understand that hotels can occasionally experience maintenance or pest issues. However, what separates a good hotel from a bad one is how those issues are resolved. In this case, I don’t feel the condition of the room or the resolution reflected an acceptable standard of customer service. If you’re considering staying here, I recommend inspecting your room carefully upon arrival. I hope management addresses the pest issue and improves how guest complaints are handled.

Bad