Residence Inn by Marriott Durango Downtown
From
$175
/ night
Select dates to see prices and availability
From
$175
/ night
About this property
Enjoy a stay with an indoor pool, hot tub, and complimentary breakfast in Durango's vibrant downtown area.
Location
Durango is home to Residence Inn by Marriott Durango Downtown. The area's natural beauty can be seen at Animas River and Animas River Trail, while Durango and Silverton Narrow Gauge Railroad and Durango Arts Center are cultural highlights. The Powerhouse and Historic Tram Park are also worth visiting. Spend some time exploring the area's activities, including golfing.
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Tennis Courts
Room options
4
King Studio with Sofa Bed and Roll-In Shower Mobility and Hearing Accessible
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
504 ft²
Air ConditioningHeatingKitchen
4
One-Bedroom King Suite with Sofa Bed
Room details
1 King Bed
1 Sofa Bed
Sleeps 4
504 ft²
Air ConditioningHeatingKitchen
4
Two-Bedroom Suite with Roll-In Shower Mobility and Hearing Accessible
Room details
Sleeps 6
767 ft²
Air ConditioningHeatingKitchen
4
King Studio with Sofa Bed
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
504 ft²
Air ConditioningHeatingKitchen
4
Two-Bedroom Suite
Room details
1 King Bed
1 King Bed
1 Sofa Bed
Sleeps 6
768 ft²
Air ConditioningHeatingKitchen
4
One-Bedroom King Suite with Sofa Bed and Adapted Tub Mobility and Hearing Accessible
Room details
Sleeps 4
504 ft²
Air ConditioningHeatingKitchen
4
One-Bedroom King Suite with Sofa Bed Hearing Accessible
Room details
Sleeps 4
504 ft²
Air ConditioningHeatingKitchen
4
King Studio with Sofa Bed and Adapted Tub Mobility and Hearing Accessible
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
504 ft²
Air ConditioningHeatingKitchen
4
Two-Bedroom Suite Hearing Accessible
Room details
Sleeps 6
767 ft²
Air ConditioningHeatingKitchen
4
King Studio with Sofa Bed Hearing Accessible
Room details
1 King Bed
and 1 Sofa Bed
Sleeps 3
504 ft²
Air ConditioningHeatingKitchen
Guest reviews of Residence Inn by Marriott Durango Downtown
8.3
Very good
Based on 137 verified reviews
Who stays here?
Business
9%
Couple
35%
Family
48%
Group
3%
Solo
2%
What guests think
AI-generated summary based on recent guest reviews
At Residence Inn Durango Downtown, travellers frequently praise friendly staff, spacious suites with kitchens, and a convenient location near downtown, while recurring issues include an often inoperable elevator, added parking fees, inconsistent housekeeping, and mixed breakfast and maintenance experiences.
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What guests think
At Residence Inn Durango Downtown, travellers frequently praise friendly staff, spacious suites with kitchens, and a convenient location near downtown, while recurring issues include an often inoperable elevator, added parking fees, inconsistent housekeeping, and mixed breakfast and maintenance experiences.
Noise can be a problem in some rooms, and room quality ranges from clean and comfortable to dated or needing deeper cleaning. The pool and hot tub receive mixed feedback on cleanliness and temperature, though many appreciate having these amenities and the gym. Overall, expect a convenient base with helpful staff but variable facilities and consistency.
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AI-generated summary based on recent guest reviews
Facilities
Facilities include an indoor pool, hot tub, and gym, but the elevator is frequently out of service. Parking often carries a $10 daily fee, ice machines aren’t accessible without asking staff, and pool and hot tub cleanliness and temperature receive mixed feedback.
Related guest reviews
8
Terry
Aug 26, 2024
·
Stayed 3 nights
Everything was good except after checking in. We found out there is a 10.00 a day parking fee, and a 5.00 a day property improvement fee. I feel that is just money grabbing on top of the fact that it was pretty pricey to stay there. If this property was downtown where parking is a commodity,It could be justified. This property is in the city limits but not downtown.
Everything was good except after checking in. We found out there is a 10.00 a day parking fee, and a 5.00 a day property improvement fee. I feel that is just money grabbing on top of the fact that it was pretty pricey to stay there. If this property was downtown where parking is a commodity,It could be justified. This property is in the city limits but not downtown.
4
gabriel
Oct 2, 2023
·
Stayed 5 nights
Elevators where not working, overpriced
Elevators where not working, overpriced
8
Hyung
Oct 31, 2023
·
Stayed 2 nights
Elevator was not working
Elevator was not working
6
Emily
May 4, 2023
·
Stayed 2 nights
Front desk staff was excellent and customer service was amazing. However the hot tub was very dirty, the blow dryer was a fire hazard, and the elevator was broken during my stay (not your fault I know!). I appreciated that the front desk staff comped my parking because of that, but it was still frustrating to have to lug all my things up and down the stairs after paying $300+ for my stay.
Front desk staff was excellent and customer service was amazing. However the hot tub was very dirty, the blow dryer was a fire hazard, and the elevator was broken during my stay (not your fault I know!). I appreciated that the front desk staff comped my parking because of that, but it was still frustrating to have to lug all my things up and down the stairs after paying $300+ for my stay.
6
James
Jun 26, 2025
·
Stayed 3 nights
We enjoyed the extra room of their 2bdrm suite but given the pool was cold and dark (not family friendly), no ice machines available, parking available only at an extra charge, breakfast was hit and miss for a Residence Inn was vastly overpriced.
We enjoyed the extra room of their 2bdrm suite but given the pool was cold and dark (not family friendly), no ice machines available, parking available only at an extra charge, breakfast was hit and miss for a Residence Inn was vastly overpriced.
6
roger
Sep 29, 2023
·
Stayed 6 nights
The property was just an average place. The room was large and had all the amenities needed. The shower leaked due to poor installation of the shower doors. The breakfast was ok but was the same every day with the exception of meat choice. The elevator was broken and we were not notified before our stay and our room was on the top floor right on the highway, so it was loud most of the time. The hot tub looked dirty and smelt like heavy chlorine so we decided not to enter it. The staff was the best thing about this hotel. I give it a 3/5.
The property was just an average place. The room was large and had all the amenities needed. The shower leaked due to poor installation of the shower doors. The breakfast was ok but was the same every day with the exception of meat choice. The elevator was broken and we were not notified before our stay and our room was on the top floor right on the highway, so it was loud most of the time. The hot tub looked dirty and smelt like heavy chlorine so we decided not to enter it. The staff was the best thing about this hotel. I give it a 3/5.
8
Abigail
Feb 20, 2025
·
Stayed 3 nights
Staff were great. Breakfast was good but had limited options. It would be nice to have access to ice machines without having to ask the front desk. Hot tub was nice. Overall had a great visit and would stay here again!
Staff were great. Breakfast was good but had limited options. It would be nice to have access to ice machines without having to ask the front desk. Hot tub was nice. Overall had a great visit and would stay here again!
10
Debra
Jun 19, 2023
·
Stayed 2 nights
Very clean, comfortable hotel The breakfast was good. The front desk was friendly. Pool was clean easy to get to. $10.00 seems a bit steep to park.
Very clean, comfortable hotel The breakfast was good. The front desk was friendly. Pool was clean easy to get to. $10.00 seems a bit steep to park.
6
Aissa
Mar 22, 2025
·
Stayed 1 night
Good location and nice space. Could hear a lot the floor above us. Our room on the corner had 2 bathrooms but one does not have an overhead light at the sink, kind of awkward. Some of the outlets don’t work. Pool floor was wet and very slippery. The pool and hot tub were great! Breakfast was plentiful, loved the options and the oatmeal bar. Front desk helped me get ice for our cooler, very kind staff.
Good location and nice space. Could hear a lot the floor above us. Our room on the corner had 2 bathrooms but one does not have an overhead light at the sink, kind of awkward. Some of the outlets don’t work. Pool floor was wet and very slippery. The pool and hot tub were great! Breakfast was plentiful, loved the options and the oatmeal bar. Front desk helped me get ice for our cooler, very kind staff.
6
Kevin
Nov 19, 2023
·
Stayed 2 nights
The ELEVATOR has not been operable since April! Why is this? No explanation was offered. There are baggage carts in the hallways upstairs. Can you say, "Fire hazard"? The staff was friendly and the place was very clean. The pillows were soft and the beds comfortable. BUT c'mon no elevator?
The ELEVATOR has not been operable since April! Why is this? No explanation was offered. There are baggage carts in the hallways upstairs. Can you say, "Fire hazard"? The staff was friendly and the place was very clean. The pillows were soft and the beds comfortable. BUT c'mon no elevator?
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests describe rooms as very clean, but several report odors, stained furnishings or linens, mold in bathrooms, and occasional bugs, showing inconsistent housekeeping and deep-clean standards.
Related guest reviews
6
Pamela
Jun 13, 2024
·
Stayed 1 night
The bathroom could use a good deep clean. Dirty doors and toilet. Pillows on the bed were not great. Room set up and amenities were nice. No ice in the freezer. Breakfast was pretty good.
The bathroom could use a good deep clean. Dirty doors and toilet. Pillows on the bed were not great. Room set up and amenities were nice. No ice in the freezer. Breakfast was pretty good.
6
Carlos
Sep 19, 2023
·
Stayed 6 nights
Room smelled of cigarette smoke and there was a problem with live and dead insects in the bed and the window sills. Staff was great, breakfast was great, always warm coffee available. Plenty of parking.
Room smelled of cigarette smoke and there was a problem with live and dead insects in the bed and the window sills. Staff was great, breakfast was great, always warm coffee available. Plenty of parking.
10
Brenda
Mar 2, 2025
·
Stayed 6 nights
I love staying at this place when I go to work in Durango it’s perfect. It’s a walkable to downtown. It’s close to the hospital. I work at the Dogs are allowed. It’s clean. All the employees are lovely.
I love staying at this place when I go to work in Durango it’s perfect. It’s a walkable to downtown. It’s close to the hospital. I work at the Dogs are allowed. It’s clean. All the employees are lovely.
10
jan
Nov 27, 2024
·
Stayed 3 nights
We had the two bedroom suite. It was lovely modern and immaculately clean. The property was better than th
We had the two bedroom suite. It was lovely modern and immaculately clean. The property was better than th
6
Dan
Jun 14, 2024
·
Stayed 6 nights
Nice breakfast options. Room was dirty smelling like rank clothes. Not sure if it was the bedding or the closet. The smell was strong near the closet. Closet floor was dirty. Fingerprints on all the white doors. It needed a deep clean. Literature hanging on the refrigerator had food grime and fingerprints on it. I went to the gym and grabbed Lysol wipes and wiped all down. Couch was filled with stains. Put the extra sheet over it.
Nice breakfast options. Room was dirty smelling like rank clothes. Not sure if it was the bedding or the closet. The smell was strong near the closet. Closet floor was dirty. Fingerprints on all the white doors. It needed a deep clean. Literature hanging on the refrigerator had food grime and fingerprints on it. I went to the gym and grabbed Lysol wipes and wiped all down. Couch was filled with stains. Put the extra sheet over it.
6
Jay
Mar 16, 2024
·
Stayed 7 nights
The location is nice, close to town and shopping. I checked in on a Friday and there was a leak in the shower, which was close to the bed., annoying! It was not addressed until Monday. The shower area really needed some deep cleaning as there was mold along the floor. The shears need to be replaced, there were holes in them. I was shocked that there was a $10.00 a night parking fee, they do list this but I missed seeing it on the listing. The room was nice just not a place I would stay again and I have been coming to Durango for 18 years.
The location is nice, close to town and shopping. I checked in on a Friday and there was a leak in the shower, which was close to the bed., annoying! It was not addressed until Monday. The shower area really needed some deep cleaning as there was mold along the floor. The shears need to be replaced, there were holes in them. I was shocked that there was a $10.00 a night parking fee, they do list this but I missed seeing it on the listing. The room was nice just not a place I would stay again and I have been coming to Durango for 18 years.
2
Moriah
Jun 1, 2024
·
Stayed 1 night
Check in was easy but room was so dirty towels sheets had stains. Shower had mold and hair on walls coffee maker full of mold also . Was also not told about a pet fee or parking fee until I called to inquire about additional charges
Check in was easy but room was so dirty towels sheets had stains. Shower had mold and hair on walls coffee maker full of mold also . Was also not told about a pet fee or parking fee until I called to inquire about additional charges
10
Anneliese
Dec 19, 2025
·
Stayed 3 nights
Room was spotless and staff was very friendly
Room was spotless and staff was very friendly
2
Joseph
Mar 15, 2024
·
Stayed 5 nights
Bugs in the room, rooms not being cleaned, noisy guests in other rooms making noise all hours of night and front desk does not care. Stay away from this place there are way better options.
Bugs in the room, rooms not being cleaned, noisy guests in other rooms making noise all hours of night and front desk does not care. Stay away from this place there are way better options.
10
Christine
Feb 5, 2023
·
Stayed 1 night
Front desk staff was friendly, albeit he was the only one on the property - doing it all, washing windows/entry doors, stocking, etc. Room was great! Immaculate - couches are vacuumed, bed comfortable, love the amenities of having a kitchenette, seating area, couch/tv. Some say the property is dated, living in a mountain town, I think it has a lodge/mountain feel - reflective of the area you're visiting. I would stay again. It met all of our expectations.
Front desk staff was friendly, albeit he was the only one on the property - doing it all, washing windows/entry doors, stocking, etc. Room was great! Immaculate - couches are vacuumed, bed comfortable, love the amenities of having a kitchenette, seating area, couch/tv. Some say the property is dated, living in a mountain town, I think it has a lodge/mountain feel - reflective of the area you're visiting. I would stay again. It met all of our expectations.
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AI-generated summary based on recent guest reviews
Rooms
Suites are spacious with kitchens and comfortable beds, and some offer mountain views; however several guests note dated decor, poor sound insulation from upstairs or the highway, and occasional layout quirks. Wi-Fi and TV channel navigation can be frustrating.
Related guest reviews
4
Janine
Apr 23, 2024
·
Stayed 2 nights
Never stayed in a chain in which the floors creaked from folks upstairs and walls so paper thin. The hotel is in need of a major facelift. Rather disappointed
Never stayed in a chain in which the floors creaked from folks upstairs and walls so paper thin. The hotel is in need of a major facelift. Rather disappointed
10
Sonya
Aug 21, 2024
·
Stayed 4 nights
Great property! Rooms were roomy and comfortable. We had a great view of the mountains plus there were great trails close by. It was close to the main street of Durango. Nice breakfast. Great staff and dog friendly. I would definitely come back.
Great property! Rooms were roomy and comfortable. We had a great view of the mountains plus there were great trails close by. It was close to the main street of Durango. Nice breakfast. Great staff and dog friendly. I would definitely come back.
4
Mike
Sep 30, 2023
·
Stayed 5 nights
The elevator was out of order, and we were put on the 3rd floor. There was a 10$ per night parking fee which was waived because the elevator wasn't working. There were small black bugs in the room that we reported but were never dealt with. The Wi-Fi was marginal in our room but may have been better if we spent $5 a day for the "enhanced" Wi-Fi. There was supposed to be daily room service, but it was every other day.
The elevator was out of order, and we were put on the 3rd floor. There was a 10$ per night parking fee which was waived because the elevator wasn't working. There were small black bugs in the room that we reported but were never dealt with. The Wi-Fi was marginal in our room but may have been better if we spent $5 a day for the "enhanced" Wi-Fi. There was supposed to be daily room service, but it was every other day.
8
Miranda
Jan 5, 2026
·
Stayed 3 nights
We were originally put in a room on the ground floor next to the egress door to the parking lot, and quite literally got zero sleep. The door slamming shut all night is directly on the other side of the headboard of the bed, and there’s little to no insulation in the wall. We let the front desk know, and they were very quick and courteous in assisting with a room change. From then forward, our stay was great! Clean room, courteous staff, great location. (Just avoid room 118!)
We were originally put in a room on the ground floor next to the egress door to the parking lot, and quite literally got zero sleep. The door slamming shut all night is directly on the other side of the headboard of the bed, and there’s little to no insulation in the wall. We let the front desk know, and they were very quick and courteous in assisting with a room change. From then forward, our stay was great! Clean room, courteous staff, great location. (Just avoid room 118!)
6
john
Jul 6, 2025
·
Stayed 3 nights
A little bit dated. Room was spacious.
A little bit dated. Room was spacious.
10
jan
Nov 27, 2024
·
Stayed 3 nights
We had the two bedroom suite. It was lovely modern and immaculately clean. The property was better than th
We had the two bedroom suite. It was lovely modern and immaculately clean. The property was better than th
8
Shannon
Dec 29, 2023
·
Stayed 5 nights
We had an extended stay for a week in a studio suite. The breakfast was good with a great selection of hot and cold breakfast items. Including eggs, sausage, bacon and waffles. The only thing that made the stay less than stellar was the water pressure in the shower and the television- there is no guide and finding anything is impossible with the station numbering. With this being an extended stay hotel people will probably pass some time watching a little tv but forget trying to find any semblance of a station. The front desk will provide a printout of the channels but why does it have to be so difficult? Next time we will bring our firestick. All in all it was a good stay.
We had an extended stay for a week in a studio suite. The breakfast was good with a great selection of hot and cold breakfast items. Including eggs, sausage, bacon and waffles. The only thing that made the stay less than stellar was the water pressure in the shower and the television- there is no guide and finding anything is impossible with the station numbering. With this being an extended stay hotel people will probably pass some time watching a little tv but forget trying to find any semblance of a station. The front desk will provide a printout of the channels but why does it have to be so difficult? Next time we will bring our firestick. All in all it was a good stay.
10
Teresa
Mar 13, 2025
·
Stayed 2 nights
From the excelent, fast, friendly check-in with John, to the comfy bed, large, clean room, and great breakfast options, We would definitely stay here again! Also liked the indoor pool, hit tub and fitness room, though didnt have the chance to use them. Easy walk into historic Durango and the bike path!
From the excelent, fast, friendly check-in with John, to the comfy bed, large, clean room, and great breakfast options, We would definitely stay here again! Also liked the indoor pool, hit tub and fitness room, though didnt have the chance to use them. Easy walk into historic Durango and the bike path!
6
Aissa
Mar 22, 2025
·
Stayed 1 night
Good location and nice space. Could hear a lot the floor above us. Our room on the corner had 2 bathrooms but one does not have an overhead light at the sink, kind of awkward. Some of the outlets don’t work. Pool floor was wet and very slippery. The pool and hot tub were great! Breakfast was plentiful, loved the options and the oatmeal bar. Front desk helped me get ice for our cooler, very kind staff.
Good location and nice space. Could hear a lot the floor above us. Our room on the corner had 2 bathrooms but one does not have an overhead light at the sink, kind of awkward. Some of the outlets don’t work. Pool floor was wet and very slippery. The pool and hot tub were great! Breakfast was plentiful, loved the options and the oatmeal bar. Front desk helped me get ice for our cooler, very kind staff.
6
benito
Dec 17, 2024
·
Stayed 2 nights
The master bedroom was cold and the other rooms were warm. One of the rooms had many many bugs. The garbage was not adequate and i couldn't replenish the paper towels. The breakfast was very good there were many options however there were no potatoes. There is no ice machine which made it inconvenient we had to get it from the front desk.
The master bedroom was cold and the other rooms were warm. One of the rooms had many many bugs. The garbage was not adequate and i couldn't replenish the paper towels. The breakfast was very good there were many options however there were no potatoes. There is no ice machine which made it inconvenient we had to get it from the front desk.
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AI-generated summary based on recent guest reviews
Service
Staff are often praised as friendly, helpful, and accommodating, including quick room changes and early check-ins. However, multiple reviews cite rude or dismissive interactions and occasional overbooking or communication problems.
Related guest reviews
2
Amanda
Dec 8, 2024
·
Stayed 3 nights
Our room was on the second floor. When we brought our bags in, we noticed the elevator was out of order until further notice. We asked the guy at the desk and he said we had already “most definitely” been notified by email that we would have to use the stairs. I tried showing him my emails that most definitely did not include that info but he refused to look at them. He also gave us room keys that didn’t work. When we went back to the front desk to take care of it, he told us we didn’t know how to use the keys and came around to show us on three different doors. It didn’t work for him either. He had to give us new room keys. Very rude night staff.
Our room was on the second floor. When we brought our bags in, we noticed the elevator was out of order until further notice. We asked the guy at the desk and he said we had already “most definitely” been notified by email that we would have to use the stairs. I tried showing him my emails that most definitely did not include that info but he refused to look at them. He also gave us room keys that didn’t work. When we went back to the front desk to take care of it, he told us we didn’t know how to use the keys and came around to show us on three different doors. It didn’t work for him either. He had to give us new room keys. Very rude night staff.
10
Vincent
Dec 10, 2025
·
Stayed 3 nights
Really charming hotel. Very friendly staff across the board - we interacted the most with Pablo, John, and Brandi
Really charming hotel. Very friendly staff across the board - we interacted the most with Pablo, John, and Brandi
2
Stephanie
Jul 18, 2025
·
Stayed 1 night
I booked through Expedia and everything was great I got to the Hotel and the guy behind the Counter, John, told me that they didnt have a room for me even though i had confirmation of a room and my payment went through. He also told me that the 3rd party over booked and there was nothing he could do. So, I called the Expedia and straightened it out and they contacted the hotel and the hotel was actually the ones that over booked by not updating their website. Expedia was able to get my payment back and helpful in resolving the issue.
I booked through Expedia and everything was great I got to the Hotel and the guy behind the Counter, John, told me that they didnt have a room for me even though i had confirmation of a room and my payment went through. He also told me that the 3rd party over booked and there was nothing he could do. So, I called the Expedia and straightened it out and they contacted the hotel and the hotel was actually the ones that over booked by not updating their website. Expedia was able to get my payment back and helpful in resolving the issue.
8
Miranda
Jan 5, 2026
·
Stayed 3 nights
We were originally put in a room on the ground floor next to the egress door to the parking lot, and quite literally got zero sleep. The door slamming shut all night is directly on the other side of the headboard of the bed, and there’s little to no insulation in the wall. We let the front desk know, and they were very quick and courteous in assisting with a room change. From then forward, our stay was great! Clean room, courteous staff, great location. (Just avoid room 118!)
We were originally put in a room on the ground floor next to the egress door to the parking lot, and quite literally got zero sleep. The door slamming shut all night is directly on the other side of the headboard of the bed, and there’s little to no insulation in the wall. We let the front desk know, and they were very quick and courteous in assisting with a room change. From then forward, our stay was great! Clean room, courteous staff, great location. (Just avoid room 118!)
10
Whittney
Feb 21, 2025
·
Stayed 4 nights
The staff here was great. Due to poor working conditions, I needed to check out of my hotel in Cortez early, and the staff was not only able to get me an early check-in but were also exceptionally kind during my four-night stay at the property. I needed to come into town for some business engagements during SNOWDOWN week, one of Durango's busiest weeks. I have been on the road A LOT this year, and my time in Durango was exceptionally pleasant. I honestly was sad to leave and head to Denver for my next leg of the trip.
The staff here was great. Due to poor working conditions, I needed to check out of my hotel in Cortez early, and the staff was not only able to get me an early check-in but were also exceptionally kind during my four-night stay at the property. I needed to come into town for some business engagements during SNOWDOWN week, one of Durango's busiest weeks. I have been on the road A LOT this year, and my time in Durango was exceptionally pleasant. I honestly was sad to leave and head to Denver for my next leg of the trip.
10
Jennifer
Oct 16, 2024
·
Stayed 3 nights
Beds were comfortable! Breakfast was amazing with plenty of options. Staff was friendly and attentive.
Beds were comfortable! Breakfast was amazing with plenty of options. Staff was friendly and attentive.
2
Sharon
Jun 18, 2025
·
Stayed 1 night
We went to check in to this hotel that we had previously reserved. When we arrived late afternoon, we were informed that they did not have available rooms and sent us to a sister hotel down the street. This has never happened before and it was very disappointing. Never trust your reservations at this hotel, even if it is prepaid like ours was.
We went to check in to this hotel that we had previously reserved. When we arrived late afternoon, we were informed that they did not have available rooms and sent us to a sister hotel down the street. This has never happened before and it was very disappointing. Never trust your reservations at this hotel, even if it is prepaid like ours was.
8
Lauren
Jun 24, 2024
·
Stayed 3 nights
As we checked in, we were told that there would be a $10 per day charge for parking. Considering we had already put out a decent amount of money for the room, that should have been included. I would have been happy to provide a license plate number to track that we were staying there. The guy who checked in wasn't very friendly and the person checking us out wasn't very thorough.
As we checked in, we were told that there would be a $10 per day charge for parking. Considering we had already put out a decent amount of money for the room, that should have been included. I would have been happy to provide a license plate number to track that we were staying there. The guy who checked in wasn't very friendly and the person checking us out wasn't very thorough.
4
linda
May 15, 2024
·
Stayed 1 night
The person at the front desk, John was very short with me and my husband. He said we booked a handicapped room as those are discounted rooms. I hadn’t done that at all and it made me feel embarrassed and like I was cheap. We had an issue as the refrigerator in our room didn’t work so my husband went to talk with him and he said he would take $10 off our stay. In the morning I asked him about it and he said, I already explained this to your husband, maybe he just doesn’t understand, also very short with me. I just really felt like he was condescending and like he didn’t have time to help us, maybe he thought he was better than us. Anyways, I will never go back there again.
The person at the front desk, John was very short with me and my husband. He said we booked a handicapped room as those are discounted rooms. I hadn’t done that at all and it made me feel embarrassed and like I was cheap. We had an issue as the refrigerator in our room didn’t work so my husband went to talk with him and he said he would take $10 off our stay. In the morning I asked him about it and he said, I already explained this to your husband, maybe he just doesn’t understand, also very short with me. I just really felt like he was condescending and like he didn’t have time to help us, maybe he thought he was better than us. Anyways, I will never go back there again.
8
Edward
Oct 8, 2023
·
Stayed 7 nights
The staff was very friendly, and helpful. We had a late check-ln around 9pm on 9/16/23 to find the refrigerator (full sized) did not work. The young man at the front desk replaced it instead of making us wait until maintenance started the next morning. My interactions with the cleaning staff and the other front desk employees was just as pleasant during our week…
The staff was very friendly, and helpful. We had a late check-ln around 9pm on 9/16/23 to find the refrigerator (full sized) did not work. The young man at the front desk replaced it instead of making us wait until maintenance started the next morning. My interactions with the cleaning staff and the other front desk employees was just as pleasant during our week…
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AI-generated summary based on recent guest reviews
Location
Convenient to downtown Durango, the train station, and nearby businesses, with walkable access for many. A few reviews mention proximity to a busy road.
Related guest reviews
10
Yvonne
Dec 12, 2022
·
Stayed 2 nights
Was very clean. Location was close to Downtown and the train station. Area was quiet. Hotel staff was very friendly. Hot full breakfast was good with a good variety. Clean indoor pool and hot tub.
Was very clean. Location was close to Downtown and the train station. Area was quiet. Hotel staff was very friendly. Hot full breakfast was good with a good variety. Clean indoor pool and hot tub.
10
Charles
Sep 5, 2023
·
Stayed 2 nights
Family friendly and convenient to downtown Durango.
Family friendly and convenient to downtown Durango.
10
Sonya
Aug 21, 2024
·
Stayed 4 nights
Great property! Rooms were roomy and comfortable. We had a great view of the mountains plus there were great trails close by. It was close to the main street of Durango. Nice breakfast. Great staff and dog friendly. I would definitely come back.
Great property! Rooms were roomy and comfortable. We had a great view of the mountains plus there were great trails close by. It was close to the main street of Durango. Nice breakfast. Great staff and dog friendly. I would definitely come back.
10
Ty
Mar 12, 2024
·
Stayed 2 nights
Location is perfect. Hotel is clean and amenities are great.
Location is perfect. Hotel is clean and amenities are great.
8
Raquel
Apr 16, 2024
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Stayed 2 nights
The property is well-kept and close to many businesses. The only problem was that they didn't clean the rooms daily. They clean them every other day and we only stayed 2 days. Also, you could hear the people on top making a lot of noise.
The property is well-kept and close to many businesses. The only problem was that they didn't clean the rooms daily. They clean them every other day and we only stayed 2 days. Also, you could hear the people on top making a lot of noise.
10
Justin
May 13, 2024
·
Stayed 2 nights
Easy access to town.
Easy access to town.
10
Daniel
Jan 2, 2025
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Stayed 5 nights
Clean, well maintained and no hassles while staying at the hotel. Very convenient location to downtown Durango.
Clean, well maintained and no hassles while staying at the hotel. Very convenient location to downtown Durango.
10
Brenda
Mar 2, 2025
·
Stayed 6 nights
I love staying at this place when I go to work in Durango it’s perfect. It’s a walkable to downtown. It’s close to the hospital. I work at the Dogs are allowed. It’s clean. All the employees are lovely.
I love staying at this place when I go to work in Durango it’s perfect. It’s a walkable to downtown. It’s close to the hospital. I work at the Dogs are allowed. It’s clean. All the employees are lovely.
10
Teresa
Mar 13, 2025
·
Stayed 2 nights
From the excelent, fast, friendly check-in with John, to the comfy bed, large, clean room, and great breakfast options, We would definitely stay here again! Also liked the indoor pool, hit tub and fitness room, though didnt have the chance to use them. Easy walk into historic Durango and the bike path!
From the excelent, fast, friendly check-in with John, to the comfy bed, large, clean room, and great breakfast options, We would definitely stay here again! Also liked the indoor pool, hit tub and fitness room, though didnt have the chance to use them. Easy walk into historic Durango and the bike path!
10
Derek
Sep 22, 2024
·
Stayed 2 nights
Very nice hotel, typical of Residence Inns. Convenient to downtown and rail station. Excellent breakfast provided.
Very nice hotel, typical of Residence Inns. Convenient to downtown and rail station. Excellent breakfast provided.
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AI-generated summary based on recent guest reviews
Dining
Breakfast is frequently praised for variety and quality, but several guests found it inconsistent or poorly stocked at times. One group reported a serious dietary mix-up when meat appeared in omelets that were described as vegetarian.
Related guest reviews
10
charles
Jul 18, 2025
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Stayed 2 nights
The breakfast was considerably better than other hotels. The fire alarm at midnight was inconvenient and apparently not all that necessary. This is a nice hotel and I recommend it.
The breakfast was considerably better than other hotels. The fire alarm at midnight was inconvenient and apparently not all that necessary. This is a nice hotel and I recommend it.
6
Linda
Jan 2, 2026
·
Stayed 1 night
Breakfast very poor. No hot food at 8:30. No one around taking care of Buffett. Very Disappointed! Expressed concern to front deck. No follow thru.
Breakfast very poor. No hot food at 8:30. No one around taking care of Buffett. Very Disappointed! Expressed concern to front deck. No follow thru.
8
Danielle
Jan 8, 2026
·
Stayed 1 night
Stayed in the 1 bedroom suite. Did not like that access to the bathroom was through the bedroom so I got woken up every time my son opened my door to walk to the bathroom and close/open that door. Who thought that was a good design? Breakfast was small and I saw neither hot food or fresh fruit - the only things I would consider eating. So I basically got nothing to eat. The cheap pastries were a joke and there was only 1 muffin left at 8am. I got coffee, that was it.
Stayed in the 1 bedroom suite. Did not like that access to the bathroom was through the bedroom so I got woken up every time my son opened my door to walk to the bathroom and close/open that door. Who thought that was a good design? Breakfast was small and I saw neither hot food or fresh fruit - the only things I would consider eating. So I basically got nothing to eat. The cheap pastries were a joke and there was only 1 muffin left at 8am. I got coffee, that was it.
10
sarah
Aug 14, 2025
·
Stayed 1 night
The front desk staff was really great! The coffee was really great, the breakfast was above average (egg white fritt for the win) and the staff was super nice and helpful. Loved this location and would highly recommend for anyone traveling through Durango.
The front desk staff was really great! The coffee was really great, the breakfast was above average (egg white fritt for the win) and the staff was super nice and helpful. Loved this location and would highly recommend for anyone traveling through Durango.
6
James
Jun 26, 2025
·
Stayed 3 nights
We enjoyed the extra room of their 2bdrm suite but given the pool was cold and dark (not family friendly), no ice machines available, parking available only at an extra charge, breakfast was hit and miss for a Residence Inn was vastly overpriced.
We enjoyed the extra room of their 2bdrm suite but given the pool was cold and dark (not family friendly), no ice machines available, parking available only at an extra charge, breakfast was hit and miss for a Residence Inn was vastly overpriced.
10
James
Mar 2, 2024
·
Stayed 2 nights
Front desk staff, very friendly and helpful, spacious rooms, clean and nice complimentary breakfast
Front desk staff, very friendly and helpful, spacious rooms, clean and nice complimentary breakfast
8
Abigail
Feb 20, 2025
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Stayed 3 nights
Staff were great. Breakfast was good but had limited options. It would be nice to have access to ice machines without having to ask the front desk. Hot tub was nice. Overall had a great visit and would stay here again!
Staff were great. Breakfast was good but had limited options. It would be nice to have access to ice machines without having to ask the front desk. Hot tub was nice. Overall had a great visit and would stay here again!
10
Bethany
Oct 29, 2024
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Stayed 1 night
Breakfast was great. Everything was good.
Breakfast was great. Everything was good.
6
Aissa
Mar 22, 2025
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Stayed 1 night
Good location and nice space. Could hear a lot the floor above us. Our room on the corner had 2 bathrooms but one does not have an overhead light at the sink, kind of awkward. Some of the outlets don’t work. Pool floor was wet and very slippery. The pool and hot tub were great! Breakfast was plentiful, loved the options and the oatmeal bar. Front desk helped me get ice for our cooler, very kind staff.
Good location and nice space. Could hear a lot the floor above us. Our room on the corner had 2 bathrooms but one does not have an overhead light at the sink, kind of awkward. Some of the outlets don’t work. Pool floor was wet and very slippery. The pool and hot tub were great! Breakfast was plentiful, loved the options and the oatmeal bar. Front desk helped me get ice for our cooler, very kind staff.
8
venkata r
Dec 28, 2025
·
Stayed 3 nights
Housekeeping We opted in for daily full cleaning, but no housekeeping staff attended our room over the three days. This was disappointing and did not match the level of service expected. Breakfast (dietary concern) Several members of our group repeatedly confirmed with the chef/staff that the omelets contained no other meat. Despite those assurances, we later noticed pieces of ham in the omelets, and our group of approximately 25 people included many guests who avoid meat/are vegetarian, so this created a serious dietary concern. Pool and value The pool did not appear clean during our stay, and overall the experience did not feel worth the price paid. Based on these issues, we would not choose to stay here again.
Housekeeping We opted in for daily full cleaning, but no housekeeping staff attended our room over the three days. This was disappointing and did not match the level of service expected. Breakfast (dietary concern) Several members of our group repeatedly confirmed with the chef/staff that the omelets contained no other meat. Despite those assurances, we later noticed pieces of ham in the omelets, and our group of approximately 25 people included many guests who avoid meat/are vegetarian, so this created a serious dietary concern. Pool and value The pool did not appear clean during our stay, and overall the experience did not feel worth the price paid. Based on these issues, we would not choose to stay here again.
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AI-generated summary based on recent guest reviews
10
Greg
3 weeks ago
·
Stayed 5 nights
The staff was Amazing & so were the breakfasts.
The staff was Amazing & so were the breakfasts.
6
Kyo
3 weeks ago
·
Stayed 1 night
Not the most kid friendly pool. But we still made it work. We we're not able to check in early because the rooms weren't ready, front desk said they were short staffed. $300 for 1 night and we didnt even get sheets for the sofa bed. Everything else was okay.
Not the most kid friendly pool. But we still made it work. We we're not able to check in early because the rooms weren't ready, front desk said they were short staffed. $300 for 1 night and we didnt even get sheets for the sofa bed. Everything else was okay.
4
Robert
Aug 23, 2026
·
Stayed 3 nights
Ten dollars a day to park. No services. Get your own towels, make your own bed, and take out your trash. Just like Motel 6 but more expensive. Very dog friendly.
Ten dollars a day to park. No services. Get your own towels, make your own bed, and take out your trash. Just like Motel 6 but more expensive. Very dog friendly.
4
Kenneth
Aug 23, 2026
·
Stayed 1 night
Room was not clean, hair on floor, soap on vanity, mold and grime in shower, leftovers in refrigerator, ripped carpet, and obvious lack of vacuuming and mopping. Also, kitchen was dark.
Room was not clean, hair on floor, soap on vanity, mold and grime in shower, leftovers in refrigerator, ripped carpet, and obvious lack of vacuuming and mopping. Also, kitchen was dark.
4
Jacobo
Aug 19, 2026
·
Stayed 2 nights
I love a Residence Inn, but this one was very disappointing, First, the free breakfast was actually disgusting. I am a business owner and needed internet to get some work done, the internet is completely useless. The den speed was .08mbps and the up speed was 7mbps. They also charged me $10 per night to park my car in their surface lot. I will admit, I missed this in the hotel description, but this is just a money grab. There is no garage, just a regular parking lot. I will choose differently next visit to Durango. The staff were great and helpful,
I love a Residence Inn, but this one was very disappointing, First, the free breakfast was actually disgusting. I am a business owner and needed internet to get some work done, the internet is completely useless. The den speed was .08mbps and the up speed was 7mbps. They also charged me $10 per night to park my car in their surface lot. I will admit, I missed this in the hotel description, but this is just a money grab. There is no garage, just a regular parking lot. I will choose differently next visit to Durango. The staff were great and helpful,
FAQs about Residence Inn by Marriott Durango Downtown
Is parking available at the property?
Self parking is available on-site for a fee of USD 10 per night.
What type of breakfast is offered?
A complimentary full breakfast is included for guests.
What are the check-in and check-out times?
Check-in is at 15:00 and check-out is at 12:00. Early or late check-in/check-out may be available upon request and could incur additional charges.
What accessibility features are available for guests with disabilities?
The property offers limited wheelchair accessibility, including step-free entrances and accessible public areas.
What is the location of the property in relation to key landmarks?
The hotel is located within a 15-minute walk of Durango and Silverton Narrow Gauge Railroad and Animas River, approximately 0.4 miles from San Juan National Forest Supervisor's Office and 0.6 miles from Animas River Trail.
Does the property have a swimming pool?
Yes, there is an indoor pool available, operational from 6:00 AM to 10:00 PM.
Are children allowed at the property?
Children are welcome at the property, and kids can stay for free up to a certain age, although the specific age limit is not provided.
What are the policies regarding extra beds and cribs?
Rollaway beds are available for a fee of USD 11.46 per night, and advance request or confirmation is required. Cribs are not specifically mentioned.
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Instant AI responses are based on hotel information
Prices for upcoming dates
October 2026
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November 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-10-08: 222.10969646484375USD
- 2026-10-09: 344.2694812910156USD
- 2026-10-10: 224.31878720361328USD
- 2026-10-11: 217.78224696826172USD
- 2026-10-12: 220.58333989773558USD
- 2026-10-13: 219.87896779330444USD
- 2026-10-14: 186.07284159402465USD
- 2026-10-15: 204.35674059494016USD
- 2026-10-16: 224.89504492858885USD
- 2026-10-17: 235.164205661499USD
- 2026-10-18: 194.08757986203003USD
- 2026-10-19: 204.35674059494016USD
- 2026-10-20: 204.35674059494016USD
- 2026-10-21: 204.35674059494016USD
- 2026-10-22: 204.35674059494016USD
- 2026-10-23: 225.4341429732971USD
- 2026-10-24: 226.19753540899657USD
- 2026-10-25: 188.77862825271606USD
- 2026-10-26: 194.08757986203003USD
- 2026-10-27: 204.35674059494016USD
- 2026-10-28: 198.78445037548826USD
- 2026-10-29: 198.78445037548826USD
- 2026-10-30: 224.89504492858885USD
- 2026-10-31: 215.9826665279846USD
- 2026-11-01: 159.651109671936USD
- 2026-11-02: 159.651109671936USD
- 2026-11-03: 160.65971488018798USD
- 2026-11-04: 157.6999609092407USD
- 2026-11-05: 170.77093412283324USD
- 2026-11-06: 169.6932691307373USD
- 2026-11-07: 169.6932691307373USD
- 2026-11-08: 170.77093412283324USD
- 2026-11-09: 185.45892735580443USD
- 2026-11-10: 175.08719631134034USD
- 2026-11-11: 172.12393024520873USD
- 2026-11-12: 185.4824498274536USD
- 2026-11-13: 195.8024931101074USD
- 2026-11-14: 206.17422415457153USD
- 2026-11-15: 175.1257265653381USD
- 2026-11-16: 175.02382440847776USD
- 2026-11-17: 185.49809150015258USD
- 2026-11-18: 175.1257265653381USD
- 2026-11-19: 185.46596867834472USD
- 2026-11-20: 164.58424996435545USD
- 2026-11-21: 164.4462503218689USD
- 2026-11-22: 169.93411319952392USD
- 2026-11-23: 185.5059209025879USD
- 2026-11-24: 150.1100662333374USD
- 2026-11-25: 175.08719631134034USD
- 2026-11-26: 181.27316091860962USD
- 2026-11-27: 194.82828930249022USD
- 2026-11-28: 167.84248062945557USD
- 2026-11-29: 143.40575064120483USD
- 2026-11-30: 169.93411319952392USD
- 2026-12-01: 168.28978449856567USD
- 2026-12-02: 174.60161917080688USD
- 2026-12-03: 165.1393323251953USD
- 2026-12-04: 193.27364752001952USD
- 2026-12-05: 184.37168547976682USD
- 2026-12-06: 163.9073578632202USD
- 2026-12-07: 163.9073578632202USD
- 2026-12-08: 164.9364702809143USD
Check-in time starts at15:00Check-out time ends at12:00
Pets
Maximum number of pets per room 22;Pet max weight (per pet) in lb is 6565;Only dogs and cats are allowed;Pet max weight (per pet) in kg is 2929;Service animals are allowed;Service animals are exempt from fees/restrictions;Pets allowed;Pet fee: USD 75 per accommodation, per stay plus USD 250 one-time cleaning fee ; Service animals are exempt from fees;
Front Desk Services
Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; Rollaway bed fee: USD 11.46 per night;
Dining
A complimentary full breakfast is included.
Popular amenities
Parking
Swimming pool
Non-Smoking Rooms
Business Center
Dry Cleaning
Tennis Courts
Services
Business Center
Dry Cleaning
Housekeeping
Safe-Deposit Box
Designated Smoking Area
Express Check-In/Check-Out
Self Laundry
24-Hour Front Desk
General
Non-Smoking Rooms
Hot Tub / Jacuzzi
Family Room
Wheelchair Accessible (Limited)
Activities
Swimming pool
Tennis Courts
Golf Course (nearby)
Pool Indoor
Pool (Indoor)
Outdoor Fireplace
Outdoor Furniture
Fitness Center (nearby)
Parking
Parking
Parking Onsite
Internet
Free Wi-Fi