Amanzi Hotel, an Ascend Collection Hotel

Overpriced and customer service is substandard vs what is paid. Recommend choosing another comparable hotel -customer service

Staff was very friendly and helpful during our stay, including at the front desk, housekeeping and breakfast! Only issue was we were not told we had to ask for daily housekeeping at check in.

We arrived around 9:30 p.m. after a long day of travel, and unfortunately, our check-in experience was extremely disappointing. I was traveling with my son, and because the parking lot was full, I went inside alone to check us in. When I entered, there was nobody at the front desk to greet me. After waiting about five minutes, an employee finally appeared and called out, “Checking in?” before even reaching the counter. The interaction went downhill from there. He asked for my card and ID, handed me two room keys, and offered no further information or hospitality. I had to ask what time breakfast was served because we needed to leave early the next morning. His response was that the information was on the breakfast voucher, which was tucked inside the key envelope and had never been mentioned or pointed out. I also had to ask him where to park the car because there was no parking outside. I travel frequently, and this was honestly one of the worst check-in experiences I have ever had. A simple greeting, a friendly attitude, and a few basic details about the stay would have made a tremendous difference. To be fair, the room was clean, the hotel was adequate for an overnight stay, and the gentleman serving breakfast was friendly. Unfortunately, the lack of hospitality at check-in left a lasting negative impression. A hotel stay should begin with a welcoming interaction, and that was completely missing here. I had plenty of other choices for an overnight stay in the area.

The Amanzi was a great hotel. Walking distance to both downtown and the beach by the pier. The room was very clean. Although the train tracks were very close, the train only ran a few times a day and not after 10PM. The rooms are pretty well soundproofed so you could not hear the freeway noise with the AC fan running. Breakfast was OK, fresh scrambled eggs, in a big batch, bacon and sausage amongst other items. Nice underground parking which came in handy when it rained. All the staff were friendly. I would stay there again.

We were disappointed the hot tub and pool were filled with a lot of debris and the hot tub was cold. The storm had been a week earlier and it was disappointing to stay for 4 days and not have access. The balcony was the strangest we've ever seen. it was enclosed with a wall so you could not see anything if you sat down and glassed in so it was hot. Basically, we imagined sitting on the balcony and looking at the ocean or laying around the pool and hot tub and none of that was possible. The night reception and breakfast were very good. Some of the front desk people were helpful and others couldn't be bothered and didn't want to take out their ear buds to answer questions. They were definitely in the wrong job!