Union Square Plaza Hotel

I liked that the front staff made sure that check in process quick and efficient. No issues. If anyone is arriving after 11pm and need to find parking in a garage, good luck. All the nearby lots closed by 10pm.

For the location, the price was OK, but it's a bare bones place. Room was clean, and the bed and shower were decent, but they don't even have coffee.

It is extremely well situated for the price Friendly welcoming. The parking is closeby..

My room was located over an alley where very noisy construction was going on all night. i was reluctantly moved, but it was clear the staff knew. Also no washcloth or coffee maker

It’s works for a day or two. Very very basic, elevator broken, small room, no amenities

No microwave or a/c and heating in room

No AC in entire hotel , had to sleep with fan

It was good for the price! A bit smaller than I expected but no complaints there. My only complaint would be the parking garages. We asked about the “onsite” parking and could not find it so we had to settle for somewhere else near by. Might not be their fault! But still just really annoying to look for. Aside from that it was in a nice area! Lots of food around and loud music!

✅Staff responsive, cute room 🚿🛁 ❌Needed 2 extra blankets to be warm enough No toothpaste, microwave, coffee or water.

Parking is pricey

For the location, the price was OK, but it's a bare bones place. Room was clean, and the bed and shower were decent, but they don't even have coffee.

Dirty hotel room. Not clean at all.

Stayed from 3/25 to 3/30 2024. Room had mice and cockroaches. We called Expedia for help, they could not help us. I ask for refund and was told no refund. Rug and floor had a big hole in them. Window was very dangerous opens all the way down to floor almost and straight out , do not stay here if you have small children they can fall out of this window no screens. No grab bars in bathtub very slick and uneven. Room was wet the entire stay. Water running down windows, and we felt damp whole stay. They do NOT have washcloths. And they do not put clean towels in rooms, you must go down to front desk to ask for towels. There is no night person at desk so if you have emergency you are on your own. Beds so uncomfortable, and very small. My granddaughter and I are small people and almost couldn't fit in the bed. No latch on the door, light shows under the door and around the door at night so door doesn't fit well.. The ONLY good thing about this place was the day desk clerk he was amazing, and a joy to talk to and work with in whatever we needed. Hostels are near by, transportation is near by, Dave's Deli is just to the right of the front of the Front Door , it is a WONDERFUL place to eat. We didn't have a car so not sure about parking. The noise at night from the street 6 floors below us was pretty crazy, people screaming and playing horns, but we didn't mind that part. Expedia has never been so uncaring when I use them, but this time they didn't even care. Never again.

The place is dirty, the elevators, the carpets have a horrible smell, there is no air conditioning, the rooms smell very bad 😢

There were bedbugs at the hotel. Lots of homeless people outside the property bed did not have a fitted sheet on it. There were no blankets just one sheet. I would never recommend a family coming to this hotel.

Bathroom is completely covered in black mold ! But the guy who seems to be the owner made up for it so i’m sorry to him for this review I don’t blame him. Goodnight!

The hotel is conveniently located, with clean bedrooms and bathrooms. The staff provides parking information, thank you.

Bathroom was unclean, as well as the tub. We found hair all over the bed sheets and the top sheet was torn! Also the fitted sheet wasn’t even covering the whole mattress! After approaching the front desk they said there was no housekeeping in the hot l until morning and all they offered was another sheet.would not recommend this stay.

Property is old, however beds were clean and bathrooms and shower was updated. In room carpets looked dirty. Staff was very welcoming and helpful navigating the neighborhood. It’s a great location to visit most sights by food. We enjoyed the location. Nice to see SF recovering post COVID. City felt much better in summer of 2025 vs last year

The staff were very pleasant and helpful. However, our window would not shut completely, the dial on the radiator was broken off, there were bugs crawling out of the drains, the elevator doesn't seem like it's been serviced in a few years, and the TV was broken. The proximity to Union Square is convenient but I would not stay here again.

Very loud at night, poorly insulated to the exterior - new windows would go a long way to improving the property. Staff barely registered us (pretty sure they were high?), elevator worked only intermittently, and there's no AC. The carpet was quite old and felt kind of gross. Location was pretty decent, and accessing the property was straight forward.

I got it for the location and for a place to spend the night in SF for NYE. It's an old building that's pretty run down. Room was small, but the bed was comfortable. Checkout is early at 11AM, but they gave me an extra half hour to 11:30AM. They also gave me a room on the top 7th floor like I requested. Had a great breakfast the next day at a diner around the corner.

The receptionist was very nice. The elevator tones sounded like 1960s Star Trek. The beds were soft and the pillows were firm. The shower water pressure was not very strong but sufficient. A nice place.

Folks tend to turn their noses up and small cheap quaint hotels like this. Is it the Marriot or a Hilton? No, but the room was very clean and surprisingly big for what it was. Very clean and nice sink and bathroom combo with good storage if needed. Was very quiet (I came down for a music event that got out late) and the door staff was there to greet me and get me setup in my room at like 2am. I found parking right in front of the hotel. Overall it was a very enjoyable experience.

good location is about it. the rest is pretty bad. not very clean. Smelled. Loud. Window in my room was broken, and had been replaced with plexi-glass - no sound proofing. heat was not controlled. Very warm room.

Centrally located. Urban gritty surroundings. Although the overall vibe is a bit worn & threadbare- room was clean. I’ve stayed in small rooms but the bathroom was the tiniest ever. My tall husband couldn’t really sit in the toilet comfortably.

Clean bed. Windows thin. You can hear everything in the street that is going on.

Room was small and old… like a budget studio apartment

Very noisy during the night. Working crews on the street not sound tight rooms.

Nice and quiet inside, safe. Locked and watched front door. Very loud outside all night but we expected most of it, no a/c so open window hear all- try just bathroom window and get fan as close to drown out. No space no table or counter, so tight if 3 people (2a 1k). Buy cold brew for frig cause no microwave. No wash cloths - so pack em. We are not the stay in room type and out 5-7am each day and it was great for that and we would stay again

I liked that the front staff made sure that check in process quick and efficient. No issues. If anyone is arriving after 11pm and need to find parking in a garage, good luck. All the nearby lots closed by 10pm.

All staff were amazing, nothing to do with property just alot of homeless amd people dedicating in the street outside not a fan of San Fran but hotel was ok, again staff was awesome

Service was excellent especially Hansel at the desk

When we arrived to check in the front door was locked and no staff was at the front desk. We had to sit parked on the busy street for 15 minutes trying to call and wait for someone to come back. Once we checked in our toilet didn’t work. It never worked during our one night stay and someone came to plunge it but said it wouldn’t unclog and never came back or offered another solution. We left and had to find a toilet for our kids to use. We would not recommend this property unless your standards are very low.

Hansel at the front desk was very helpful with directions and places to eat. The Holtel is old but the price and area was nice.

Great value, friendly staff. Room was clean as I would expect. Neighborhood is convenient block up from Union square, Easy walk to market, moscone, ferry building, financial district, and Chinatown.

Bad service

Staff was very rude

Easy check in and nice rooms. The staff were super friendly and helpful. Treated us like we were human unlike at so many lower cost hotels. Very nice right next to amazing shopping at Union square. The kids got scooters and had a blast while adults shopped.

Need to make a special mention about Hansel , very knowledgeable about the area and wiling to chat , let us keep our room as we had a late flight and it was much appreciated , great location close to public transport and restaurants , room was a bit small so not much room for two large suitcases but otherwise ideal for our short trip

I liked that the front staff made sure that check in process quick and efficient. No issues. If anyone is arriving after 11pm and need to find parking in a garage, good luck. All the nearby lots closed by 10pm.

Located on Geary Street, one block away from Union Square and the Powell Street cable car. The Union Square Plaza Hotel is directly opposite 2 of San Francisco's historic live theatres, the Geary Theatre & and adjacent Curran Theatre. Although this part of downtown, known as the Tenderloin is not swanky, it does contain many exclusive shops on Union Square and its surrounding streets and also on Market Street. The big problem in 2023 is the homeless and drug addiction to be found in the area, but coming from a big city like London, England, it didn't faze me at all and I just tended to ignore my immediate surroundings when I exited the hotel. The hotel is over 100-years old, and is not luxurious, but it is homely and the staff are very friendly and helpful. I had a front room facing the street on the 7th floor and was not disturbed by the occasional noise on the street below (again I am used to it in London). The room was a nice size and clean. I enjoyed my 9 nights stay and would recommend the Union Square Plaza Hotel for its location and reasonable price for a city center hotel. It will certainly be my place to stay on future visits to San Francisco.

Great value, friendly staff. Room was clean as I would expect. Neighborhood is convenient block up from Union square, Easy walk to market, moscone, ferry building, financial district, and Chinatown.

Walking distance from Union square

Unsafe area

Nice budget hotel in the heart of San Fran. Clean, basic and well-furnished room. Convenient to Union Square and other areas. Just be mindful of vagrants and definitely park in a safe garage.

Property is old, however beds were clean and bathrooms and shower was updated. In room carpets looked dirty. Staff was very welcoming and helpful navigating the neighborhood. It’s a great location to visit most sights by food. We enjoyed the location. Nice to see SF recovering post COVID. City felt much better in summer of 2025 vs last year

Location

The hotel has a good location near Union Square, but the hotel is old and the rooms against the street is very noisy.

The hotel was great, the room was very nice and clean everyone was very professional. The only thing about the area were the the hotel is located. There are a lot of homeless people and the area is very derty. I know it's not the hotels problem. But this makes me not want to be out late , i got back at 9pm and did not want to go out and get food. Good thing that they have restrictions next door and a Jack in the box at the corner.

The property is not fancy, but if you just want a place to sleep it's fine and clean. It is right in the neighborhood where many tour companies begin their tours so is convenient in this manner. The only downside to the area is the very expensive cost of restaurants.

For the location, the price was OK, but it's a bare bones place. Room was clean, and the bed and shower were decent, but they don't even have coffee.

My room was located over an alley where very noisy construction was going on all night. i was reluctantly moved, but it was clear the staff knew. Also no washcloth or coffee maker

Hansel at the front desk was very helpful with directions and places to eat. The Holtel is old but the price and area was nice.

I stayed for a weekend with my girlfriend and we loved our stay. This is our favorite hotel in SF. It’s not the fanciest or anything but it gives home vibes. It’s comfortable, affordable, staff is friendly and it’s a good location. Many places to eat and drink are within walking distance. If you wanna really stay close in the city for a solid price this is a great option.

Having at least a free coffee in the morning would be better.

It was good for the price! A bit smaller than I expected but no complaints there. My only complaint would be the parking garages. We asked about the “onsite” parking and could not find it so we had to settle for somewhere else near by. Might not be their fault! But still just really annoying to look for. Aside from that it was in a nice area! Lots of food around and loud music!

✅Staff responsive, cute room 🚿🛁 ❌Needed 2 extra blankets to be warm enough No toothpaste, microwave, coffee or water.

Need to make a special mention about Hansel , very knowledgeable about the area and wiling to chat , let us keep our room as we had a late flight and it was much appreciated , great location close to public transport and restaurants , room was a bit small so not much room for two large suitcases but otherwise ideal for our short trip

The hotel was great, the room was very nice and clean everyone was very professional. The only thing about the area were the the hotel is located. There are a lot of homeless people and the area is very derty. I know it's not the hotels problem. But this makes me not want to be out late , i got back at 9pm and did not want to go out and get food. Good thing that they have restrictions next door and a Jack in the box at the corner.