Name: Homewood Suites by Hilton Phoenix-Biltmore
Address: 2001 E Highland Ave, Biltmore, Phoenix, Arizona, United States of America, Phoenix, Maricopa County, US
Price range: $132–$307 per night
Rating: 8.5

What guests think

At Homewood Suites by Hilton Phoenix-Biltmore, guests often praise the friendly staff, spacious suites with useful kitchenettes, and a convenient location near shopping, restaurants, and the airport, with breakfast frequently described as plentiful and good.

However, many reviews note dated decor and inconsistent upkeep, including musty odors, stained or worn furnishings, and occasional maintenance issues. Noise from traffic or thin walls and housekeeping policies requiring longer stays for service also came up. Facilities feedback is mixed, with free parking appreciated but a small or chilly pool and limited gym equipment mentioned. Overall, expect a practical suite stay with variable condition.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Free parking is noted and convenient. Some guests mentioned limitations or issues such as a small or chilly pool, limited gym equipment, occasional outages (elevator, laundry), and nonworking in-room fireplaces.

Related guest reviews

4

Meghan Elaine

Dec 8, 2023

·

Stayed 1 night

This is not a good experience for business travelers. The halls and my room also have a faint and unpleasant mustiness and old food smell. The ceilings are low and the lighting is a weird LED tone. There is no real restaurant at which to eat. No bar area to sit at and work. The bed is only so so and so is the shower. The decor is very 1990s. Evening staff was a little rude except for a nice man painting the elevator area. Morning staff was ok.

6

Ryan

Feb 10, 2025

·

Stayed 3 nights

Hotel is starting to show its age and there really isn’t any gym equipment. Overall experience was ok, staff are decent and the area has plenty of shopping and dining.

6

Sheila

Mar 27, 2023

·

Stayed 1 night

Gym and grocer across the street Didn't like the hotel ,need upgrade,old decor

6

Michael

Mar 19, 2024

·

Stayed 7 nights

Little sun by pool area

8

Viatcheslav

Mar 10, 2024

·

Stayed 3 nights

Location is good, 10 min from the airport, shopping mall across the street with restaurants and grocery stores. Breakfast, coffee and fruits available whole day. Spacious suits. Tired bathroom, very small pool with cold water.

6

Jim

Apr 27, 2023

·

Stayed 2 nights

The location and ease of parking are positives. The front desk staff did not inform us that the room would not be cleaned during our stay. A little more info during check in would be appreciated.

10

Jennifer

Apr 1, 2023

·

Stayed 5 nights

The location is great! Right across the street from tons of restaurants and Whole Foods and LA fitness. The hotel is staffed with very nice people even the breakfast help was amazing! Always clean and full of food and coffee. Rooms very large and comfortable and clean and new. I really had no complaints and I can always find something to complain about. The pool was clean and heated.

10

Marion

Jul 24, 2025

·

Stayed 1 night

Wonderful rooms and great location! Hotel had a great restaurant and bar! Lovely pool area and in walking distance to mall and restaurants!

2

Dawn

Oct 25, 2023

·

Stayed 1 night

Room was extremely dirty, counter top was not wiped off, furniture had extensive stains, carpet was stained and pulling away from walls, bathroom had dirt in corners, windows were open and not locked when we entered and one wouldn’t close all the way. Laundry was not available, elevator was broken, the blow dryer was missing and there was no ice available. This was a last minute booking and I would never stay again! We did Alex the maintenance person who came to fix the AC.

8

Christine

Feb 3, 2025

·

Stayed 2 nights

Suites were clean and comfortable. Parking was free. But there are no working fireplaces in the rooms as advertised which is misleading .

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AI-generated summary based on recent guest reviews

Cleanliness

Feedback is mixed: many found rooms and common areas clean, while others reported musty odors, stained or worn carpets and furniture, and bathroom grime or mold in places. There were also isolated reports of more serious problems.

Related guest reviews

10

Zachary

Nov 15, 2025

·

Stayed 7 nights

Clean and staff was polite

10

earl

Dec 9, 2022

·

Stayed 2 nights

nice place, pilar very kind, honestly room dirty, dust on ceiling and generally run down, needs a facelift, carpet was very filthy and overall dusty but for what it is ,its whats expected,

10

Candra

Jul 8, 2025

·

Stayed 1 night

Very clean with friendly staff.

4

Cheryl

Jan 14, 2023

·

Stayed 19,363 nights

Staff was friendly at check-in. We stayed 2 nights in a 2 room suite. It was nice to have 2 bathrooms and extra space for the kids. But I was disappointed by the condition. The suite and halls smelled musty, I had to wash all my clothes even if they didn't leave my suitcase due to them picking up the smell. The bathroom could have been cleaner. There was hair on the shower wall and dark gunk in the corners. The couch in the living area was also stained. The foldout bed was not usable, there were crumbs in the sheets and the blanket was gross. For the price and from the other reviews, I expected a bit better. And to top it all off when I got home I found that they had also charged my credit card for someone else's room. (I paid them directly, not through Expedia) It took me awhile to convince the front desk to review their transaction logs to find out why I was charged twice. They just tried to tell me it was probably a pending hold. Which I knew it wasn't because it had cleared my account. Still waiting for the refund btw.

8

Eva

Aug 27, 2025

·

Stayed 2 nights

Breakfast was delicious. The sofa in the room was dirty and I noticed the bed sham was dirty. Price was right.

6

Timothy

Mar 19, 2023

·

Stayed 2 nights

Good location, close to restaurants and shopping center. However, sink and shower clogged, carpet was dirty, musty smell overall. Had to ask front desk to turn down thermostat as it was extremely hot on 3rd floor… was very pleased that they fixed that issue immediately. Walls are extremely thin- could hear entire conversations from next door. High traffic area so loud if you are a light sleeper.

10

Theodore

Aug 8, 2024

·

Stayed 2 nights

Clean room, comfortable bed, outstanding breakfast.

6

Jane

Nov 10, 2024

·

Stayed 1 night

bath sink cracked, felt dirty & old. Mold in bath

10

Luis

Oct 17, 2024

·

Stayed 2 nights

Very Clean, Affordable

2

Dawn

Oct 25, 2023

·

Stayed 1 night

Room was extremely dirty, counter top was not wiped off, furniture had extensive stains, carpet was stained and pulling away from walls, bathroom had dirt in corners, windows were open and not locked when we entered and one wouldn’t close all the way. Laundry was not available, elevator was broken, the blow dryer was missing and there was no ice available. This was a last minute booking and I would never stay again! We did Alex the maintenance person who came to fix the AC.

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AI-generated summary based on recent guest reviews

Rooms

Suites are spacious and comfortable, with full kitchens and large fridges appreciated by many. Several reviews highlight dated decor, dim lighting, maintenance problems, and noise from traffic or thin walls, with some noting older mattresses or thin sofa beds.

Related guest reviews

10

Paul

May 9, 2025

·

Stayed 5 nights

Kitchenette was very useful

6

Tom

Aug 25, 2025

·

Stayed 3 nights

Just a basic hotel that needs updating!

2

Dominic

Feb 18, 2025

·

Stayed 4 nights

The rooms are outdated and very small rooms , parking lot was dirty .

10

Camilo

Apr 21, 2025

·

Stayed 2 nights

The size of the suite was outstanding and the free breakfast was very plentiful and great quality. I wish they didn't have carpet as they seem to hold some kind of allergens as I was a bit congested the whole time. It almost seemed like there was some kind of odor, not good or bad but just noticeable when returning to room after being gone for awhile. Despite this, the amenities of the room and size were very good and it was an overall good stay. I'd recommend.

10

Martha B

Dec 1, 2024

·

Stayed 5 nights

I loved this hotel. People were all really kind and friendly and nice, and the suites are really large. Full kitchen, big refrigerator! 2 TVs! Would definitely like to stay here again.

10

Brett

Dec 17, 2023

·

The 2-bedroom suite was the perfect size for my family, which includes 3 big teenage boys.

4

Sarah

Jul 8, 2023

·

Stayed 1 night

The property was nice. Probably updated a few years ago The room was large. It came with a fridge and a small stove. The concerns I had were: the smell of the room. It had a weird smell. Like a wet dirty towel. The breakfast that was provided was cold. There is a Main Street where our room was and for some reason at night people like race down it and you can hear it from the room. The staff was friendly. But doubt I’d stay here again.

4

DiAnne

Mar 16, 2024

·

Stayed 5 nights

Don’t pay extra for the Studio Suite/kitchenette w/multiple rooms…noisiest hotel room ever. Also had to go to the front desk for towels, coffee, trash bags…every day.

10

Kathleen

Feb 8, 2025

·

Stayed 1 night

Comfortable large suite for an overnight stay. Comfortable bed. Useful to have a full size refrigerator.

6

Giana

May 8, 2025

·

Stayed 3 nights

Main lobby was nice and clean and more modern than our room. Room was dark, terrible lighting, crunchy carpets and old curtains. Could use some renovating. Staff was nice, but our room wasn’t ready for an hour past check in time and that was frustrating

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Service

Staff are frequently described as friendly and helpful, with smooth check-ins. Some guests experienced lapses, including delayed room readiness, limited housekeeping during short stays, occasional rudeness, and a billing or access issue.

Related guest reviews

10

Connie

Jan 29, 2023

·

Stayed 2 nights

The front desk staff were helpful and accommodating. They were welcoming and friendly.

10

Keri

Jan 17, 2023

·

Stayed 19,373 nights

Staff was wonderful. Clean hotel. Free coffee all day and free warm breakfast.

10

Candra

Jul 8, 2025

·

Stayed 1 night

Very clean with friendly staff.

10

Gwendolyn

May 24, 2025

·

Stayed 1 night

Great, friendly and clean.

4

Cheryl

Jan 14, 2023

·

Stayed 19,363 nights

Staff was friendly at check-in. We stayed 2 nights in a 2 room suite. It was nice to have 2 bathrooms and extra space for the kids. But I was disappointed by the condition. The suite and halls smelled musty, I had to wash all my clothes even if they didn't leave my suitcase due to them picking up the smell. The bathroom could have been cleaner. There was hair on the shower wall and dark gunk in the corners. The couch in the living area was also stained. The foldout bed was not usable, there were crumbs in the sheets and the blanket was gross. For the price and from the other reviews, I expected a bit better. And to top it all off when I got home I found that they had also charged my credit card for someone else's room. (I paid them directly, not through Expedia) It took me awhile to convince the front desk to review their transaction logs to find out why I was charged twice. They just tried to tell me it was probably a pending hold. Which I knew it wasn't because it had cleared my account. Still waiting for the refund btw.

10

Kelly

Apr 16, 2023

·

Stayed 1 night

Fast no hastle check in. Room was clean.

6

david

Feb 10, 2024

·

Stayed 3 nights

Hotel was ok. in season price was very expensive for the hotel. We showed up at 10pm after a long dinner and the front doors were locked. We had to pound of the door for at least 5 minutes to get someone's attention (and yes we used our key cards but they did not seem to work). we were there for 3 nights. NO housekeeping! when i asked about the lack of housekeeping when i checked out, they told me that guests do not get housekeeping until they are there 4 nights??? Really, for that price, it seems to me that it is just pure greed by Hilton. They serve a breakfast in the am between 6:30am and 9:30am - while better than nothing, i would say the food is meh....... Big room, comfortable bed.

6

Jim

Apr 27, 2023

·

Stayed 2 nights

The location and ease of parking are positives. The front desk staff did not inform us that the room would not be cleaned during our stay. A little more info during check in would be appreciated.

2

Diana

Apr 15, 2023

·

Stayed 2 nights

When we arrived and went to our room, The curtain was broken, the toilet paper holder came off the wall and when I turned shower on the handle came off. Next morning toilet didn’t flush and towel rack came off one side. We walked out to the desk and the girl at the desk was beyond rude. I gave her the list and asked that we either be able to move to another room or could she have someone come fix the main things while we were gone. She looked at me Like I was from mars and then looked back at what she was doing. Zero response. When we returned we asked if they were able to fix the shower and toilet and she said everything was fixed. The only thing that worked was the toilet. We were there 2 nights and it was an expensive room. I have stayed at Hilton for years and I honestly don’t think I will go back for the next trip. You seriously need to retrain staff to make sure rooms are up to standard every time a guest leaves. Your front staff could use a little course in customer service.

6

Giana

May 8, 2025

·

Stayed 3 nights

Main lobby was nice and clean and more modern than our room. Room was dark, terrible lighting, crunchy carpets and old curtains. Could use some renovating. Staff was nice, but our room wasn’t ready for an hour past check in time and that was frustrating

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Location

Highly convenient across from shopping and restaurants and about 10 minutes from the airport; many found it walkable. A few mentioned traffic noise from nearby roads.

Related guest reviews

8

Agnes

Aug 15, 2024

·

Stayed 17 nights

Nice hotel, close to the shopping area Quiet, clean room

8

Troy

Dec 2, 2024

·

Stayed 1 night

A nice place to stay with shopping and dining options with in walking distance. Would stay here again.

4

Sarah

Jul 8, 2023

·

Stayed 1 night

The property was nice. Probably updated a few years ago The room was large. It came with a fridge and a small stove. The concerns I had were: the smell of the room. It had a weird smell. Like a wet dirty towel. The breakfast that was provided was cold. There is a Main Street where our room was and for some reason at night people like race down it and you can hear it from the room. The staff was friendly. But doubt I’d stay here again.

10

Jeffrey

Mar 19, 2023

·

Stayed 1 night

Very close to everything I needed in Phoenix. The actual room look better than the photos!

8

Viatcheslav

Mar 10, 2024

·

Stayed 3 nights

Location is good, 10 min from the airport, shopping mall across the street with restaurants and grocery stores. Breakfast, coffee and fruits available whole day. Spacious suits. Tired bathroom, very small pool with cold water.

6

Timothy

Mar 19, 2023

·

Stayed 2 nights

Good location, close to restaurants and shopping center. However, sink and shower clogged, carpet was dirty, musty smell overall. Had to ask front desk to turn down thermostat as it was extremely hot on 3rd floor… was very pleased that they fixed that issue immediately. Walls are extremely thin- could hear entire conversations from next door. High traffic area so loud if you are a light sleeper.

8

Clayton

Jun 30, 2024

·

Stayed 3 nights

Good location with shopping and restaurants right across the road. The only minor thing would be breakfast items Not being replenished fast enough. Breakfast was good though.

10

Jennifer

Apr 1, 2023

·

Stayed 5 nights

The location is great! Right across the street from tons of restaurants and Whole Foods and LA fitness. The hotel is staffed with very nice people even the breakfast help was amazing! Always clean and full of food and coffee. Rooms very large and comfortable and clean and new. I really had no complaints and I can always find something to complain about. The pool was clean and heated.

10

Anastasia

Jul 6, 2024

·

Stayed 1 night

A comfortable hotel, polite staff, delicious breakfast in the morning, and a very convenient location, just 10 minutes by car from the airport.

10

Marion

Jul 24, 2025

·

Stayed 1 night

Wonderful rooms and great location! Hotel had a great restaurant and bar! Lovely pool area and in walking distance to mall and restaurants!

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AI-generated summary based on recent guest reviews

Dining

Complimentary breakfast is generally praised for quality and variety. Minor complaints included slow replenishment, missing items, or food served cold on occasion.

Related guest reviews

10

Camilo

Apr 21, 2025

·

Stayed 2 nights

The size of the suite was outstanding and the free breakfast was very plentiful and great quality. I wish they didn't have carpet as they seem to hold some kind of allergens as I was a bit congested the whole time. It almost seemed like there was some kind of odor, not good or bad but just noticeable when returning to room after being gone for awhile. Despite this, the amenities of the room and size were very good and it was an overall good stay. I'd recommend.

8

Rachel

Apr 3, 2023

·

Stayed 1 night

The property was nice, the staff was so very nice and the hot breakfast was good.

4

Sarah

Jul 8, 2023

·

Stayed 1 night

The property was nice. Probably updated a few years ago The room was large. It came with a fridge and a small stove. The concerns I had were: the smell of the room. It had a weird smell. Like a wet dirty towel. The breakfast that was provided was cold. There is a Main Street where our room was and for some reason at night people like race down it and you can hear it from the room. The staff was friendly. But doubt I’d stay here again.

6

david

Feb 10, 2024

·

Stayed 3 nights

Hotel was ok. in season price was very expensive for the hotel. We showed up at 10pm after a long dinner and the front doors were locked. We had to pound of the door for at least 5 minutes to get someone's attention (and yes we used our key cards but they did not seem to work). we were there for 3 nights. NO housekeeping! when i asked about the lack of housekeeping when i checked out, they told me that guests do not get housekeeping until they are there 4 nights??? Really, for that price, it seems to me that it is just pure greed by Hilton. They serve a breakfast in the am between 6:30am and 9:30am - while better than nothing, i would say the food is meh....... Big room, comfortable bed.

10

Theodore

Aug 8, 2024

·

Stayed 2 nights

Clean room, comfortable bed, outstanding breakfast.

10

steven

Sep 24, 2024

·

Stayed 1 night

Nothing bad to say....great value. excellent room and breakfast.

8

Clayton

Jun 30, 2024

·

Stayed 3 nights

Good location with shopping and restaurants right across the road. The only minor thing would be breakfast items Not being replenished fast enough. Breakfast was good though.

8

Cynthia

Oct 19, 2025

·

Stayed 2 nights

Missing bacon

10

MICHAEL

Jul 5, 2024

·

Stayed 4 nights

Breakfast very good Good location

10

Anastasia

Jul 6, 2024

·

Stayed 1 night

A comfortable hotel, polite staff, delicious breakfast in the morning, and a very convenient location, just 10 minutes by car from the airport.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$182
February	$246
March	$291
April	$193
May	$147
June	$123
July	$96
August	$97
September	$146
October	$194
November	$187
December	$171

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $135	19 $132
20 $133	21 $164	22 $178	23 $178	24 $158	25 $158	26 $158
27 $143	28 $150	29 $172	30 $174

Su	Mo	Tu	We	Th	Fr	Sa
				1 $161	2 $161	3 $184
4 $249	5 $266	6 $268	7 $249	8 $251	9 $286	10 $251
11 $158	12 $175	13 $194	14 $198	15 $173	16 $207	17 $210
18 $219	19 $256	20 $296	21 $243	22 $184	23 $170	24 $189
25 $181	26 $221	27 $307	28 $230	29 $186	30 $177	31 $182

Homewood Suites by Hilton Phoenix-Biltmore

Prices for Homewood Suites by Hilton Phoenix-Biltmore

Monthly average prices

About this property

Location

Room options

Suite, 2 Bedrooms, Accessible, Bathtub (1 King Bed, 2 Double Beds)

Suite, 1 King Bed with Sofa Bed, Accessible, Bathtub (Mobility & Hearing)

Suite, 2 Double Beds, Accessible, Bathtub (Mobility & Hearing)

Two Bedroom Suite, Two Doubles and One King Bed

Suite, 1 Bedroom (1 Kingbed & 1 Sofa Bed)

Suite, 2 Double Beds, Accessible (Mobility & Hearing, Roll-In Shower)

Suite, 1 Bedroom (2 Double Beds)

Suite, 1 King Bed with Sofa Bed, Accessible (Mobility & Hearing, Roll-In Shower)

Guest reviews of Homewood Suites by Hilton Phoenix-Biltmore

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Homewood Suites by Hilton Phoenix-Biltmore

Prices for upcoming dates