Courtyard by Marriott Bentonville

There was a problem with the elevator No cleaning service on Sunday at all

Pretty ok mid-range hotel. New’ish and modern’ish. Maybe a little less expensive then other mid-range. However, breakfast isn’t included, no coffee out in the lobby. The breakfast ‘buffet’ is mostly bagels, bread or muffin. Starbucks is available, except no Starbucks coffee was brewed the times I inquired. If you are not interested in breakfast and don’t drink coffee, this place is for you. Neither here nor there, but there is no courtyard.

The room and facilities were in really good condition. There was some confusion about whether breakfast was included… It was not, but this was really not a problem. Since it was next to a confluence of freeways, my expectation of noise was met, but the room was fairly well insulated from the noise.

Well, 1st there was no breakfast unless you were with a large group. Then there was no pool. Day staff at check in was good, reat of the time they were rather rude to be honeat.

The bed was so soft and comfortable. It had a lovely loveseat and the tv could face the bed or chair. The balcony was a good view and overall it was very cozy. I could comfortably stay in this room for weeks!

The property was absolutely beautiful I loved the outside sitting area, my room was absolutely to die for an had plenty of everything. I will most definitely be booking again

Amazing experience! The front desk receptionist was everything! She was genuinely welcoming and kind; gave my friend and I recommendations to places in the city. The room was sparkling, and the view from the balcony, (which the receptionist very kindly offered to us), was the perfect spot to relax at the end of the night. 10/10, highly recommend.

We were there for Crystal Bridges and it was a good location for that. The inside is great. good gym. Clean room. Balcony. Nice TV. Bed King Sized and awesome. The bathroom etc great as well. I don't see what anyone else might be complaining about if they were. Very well maintained and the staff were nice. Would return. Recommend.

Love the way the room was set up, facing sliding glass doors...and the balcony. Wish there was a complimentary breakfast, but appreciated coffee in lobby.

Easy parking and a good renovation.

There was a problem with the elevator No cleaning service on Sunday at all

Stains all in the bathroom. Hair in tub. Carpet was worn out and needing replaced. Just an older hotel in need of a lot of work… on top of not very clean

The room was just awesome, staff did a Great job with cleaning!

Property in need of better upkeep and tidiness. They seemed to struggle with their inside presentation. A bit run down in our opinion. Sorry

The room is so nice. It is very clean. Would recommend!

Nice room! Clean and comfortable.

We were there for Crystal Bridges and it was a good location for that. The inside is great. good gym. Clean room. Balcony. Nice TV. Bed King Sized and awesome. The bathroom etc great as well. I don't see what anyone else might be complaining about if they were. Very well maintained and the staff were nice. Would return. Recommend.

Very clean room - comfortable, spacious, well-equipped. Would have preferred a little better breakfast option, but all personnel were very helpful, polite, and friendly.

High priced older outdated bathrooms. Room service only every other day without notice

Smelly, dirty room with broken / dirty window and toilet . Throw up outside the main door which was not cleaned up and had to be walked around to pack up our car. Staff was nice when they were assisting. Accommodations far from nice.

The beds were good but the location is awful and inconvenient. Odd number rooms are right on the noisy interstate. Communication about hotel amenities was non existent. It just wasn't a good Marriott property in my opinion. There are much better hotels in Bentonville

The bed had a pillow size depression in the bed, we put a pillow in the hole to allow us to sleep. I personally told a cleaning lady and my wife told the front desk, both responses were we will tell our manager. I feel we deserve a refund since we paid for a place to sleep, and that didn't happen. Thank you Jeff Plake

Had reservations for a king and was given a queen. Facility was way over priced for a Marriott. The fixtures made us feel like we were in a budget hotel. Shower had rusted and chipped tub. Can’t believe this hotel is under the Marriott name. Staff was very nice and attentive but we will not be back. .

The bed was one of the most comfortable I have ever had the pleasure to sleep on.

We absolutely loved our room. Beautiful hotel, we are already planning on another trip just to stay there again.

Comfy bed. Nice enough room for two nights. Blacknout curtains were nice. .

The bed was so soft and comfortable. It had a lovely loveseat and the tv could face the bed or chair. The balcony was a good view and overall it was very cozy. I could comfortably stay in this room for weeks!

We were there for Crystal Bridges and it was a good location for that. The inside is great. good gym. Clean room. Balcony. Nice TV. Bed King Sized and awesome. The bathroom etc great as well. I don't see what anyone else might be complaining about if they were. Very well maintained and the staff were nice. Would return. Recommend.

Love the way the room was set up, facing sliding glass doors...and the balcony. Wish there was a complimentary breakfast, but appreciated coffee in lobby.

The room was clean neat and furnished well. The only thing that was detracting was some noise from a nearby highway.

We arrived at 130 and went to the front desk. I told the manager that we had a reservation. She rudely said, "we don't have a room ready". I said thank you and we will come back at 3 pm. (stated check-in time) She said, "we won't have a room ready then either. You will have to wait until after 4 pm". I asked if she was going to compensate me for the inconvenience since I confirmed my reservation and paid in advance but the room was not going to be ready on time. She said they don't do that and that I would just have to wait. I have stayed with Marriott for over 20 years and have never been treated so rudely. This was by far the worst experience I have ever had at Marriott. I understand that things happen and delays occur. But to treat me like I am an inconvenience is not how you get me to return to your hotel. We went to the little courtyard inside the hotel and waited. When the room was ready. She came and found us and acted like she was doing us a favor since it was ready before 4 pm. Never did she apologize for the delay or being rude. Would not recommend and will not stay at this particular hotel again. Which is a shame because it is a great location and very convenient to other services in the area.

Great stay and fabulous front desk, I believe her name was Vanessa.

The bed had a pillow size depression in the bed, we put a pillow in the hole to allow us to sleep. I personally told a cleaning lady and my wife told the front desk, both responses were we will tell our manager. I feel we deserve a refund since we paid for a place to sleep, and that didn't happen. Thank you Jeff Plake

Check in was great the lady at the desk was very welcoming and made me feel at if you have more people like her you’ll stay in business a long time.

Services were lacking. Only asked for towel service and did not receive once during our 3 night stay.

The front desk staff were helpful, friendly, informative and attentive to our requests.

Enjoyed the amazing customer service and speedy check in/out. Will definitely stay her again if ever in the area.

We picked this place since it is very close to Crystal Bridges. We were able to check in immediately, and the staff was very friendly. The room was clean upon arrival. We had no issues and enjoyed our stay!

Unfriendly staff

We were there for Crystal Bridges and it was a good location for that. The inside is great. good gym. Clean room. Balcony. Nice TV. Bed King Sized and awesome. The bathroom etc great as well. I don't see what anyone else might be complaining about if they were. Very well maintained and the staff were nice. Would return. Recommend.

The beds were good but the location is awful and inconvenient. Odd number rooms are right on the noisy interstate. Communication about hotel amenities was non existent. It just wasn't a good Marriott property in my opinion. There are much better hotels in Bentonville

The room and facilities were in really good condition. There was some confusion about whether breakfast was included… It was not, but this was really not a problem. Since it was next to a confluence of freeways, my expectation of noise was met, but the room was fairly well insulated from the noise.

Easy of the highway. Easy access to Crystal Bridges

We did not like the traffic noise.

Clean, nice rooms! Great staff! Very close to Crystal Bridges Museum!

Clean, friendly staff, nice room and convenient location to interstate and to all activities in Bentonville.

We picked this place since it is very close to Crystal Bridges. We were able to check in immediately, and the staff was very friendly. The room was clean upon arrival. We had no issues and enjoyed our stay!

Very close to a busy intersection. Hard to get out of.

We were there for Crystal Bridges and it was a good location for that. The inside is great. good gym. Clean room. Balcony. Nice TV. Bed King Sized and awesome. The bathroom etc great as well. I don't see what anyone else might be complaining about if they were. Very well maintained and the staff were nice. Would return. Recommend.

The room was clean neat and furnished well. The only thing that was detracting was some noise from a nearby highway.

Pretty ok mid-range hotel. New’ish and modern’ish. Maybe a little less expensive then other mid-range. However, breakfast isn’t included, no coffee out in the lobby. The breakfast ‘buffet’ is mostly bagels, bread or muffin. Starbucks is available, except no Starbucks coffee was brewed the times I inquired. If you are not interested in breakfast and don’t drink coffee, this place is for you. Neither here nor there, but there is no courtyard.

The food served in the evening was terrible and expensive. The lady who prepared it didn’t know how to use the equipment so the frozen hamburger paddy was Luke warm. The quesadilla was obviously microwaved so the taco shell was rubber.

The staff was very friendly. The room was nice. The bed was comfy. I was disappointed at the lack of toiletries. There was a lone little, bitty bottle of body wash on the sink. There was no soap in the shower. The towels were rough. The only coffee (other than mediocre in-room coffee) was overpriced Starbucks in the lobby bistro. Other chains offer free coffee and breakfast.

Well, 1st there was no breakfast unless you were with a large group. Then there was no pool. Day staff at check in was good, reat of the time they were rather rude to be honeat.

Love the way the room was set up, facing sliding glass doors...and the balcony. Wish there was a complimentary breakfast, but appreciated coffee in lobby.

Very clean room - comfortable, spacious, well-equipped. Would have preferred a little better breakfast option, but all personnel were very helpful, polite, and friendly.

Good beds clean room do not offer a complementary breakfast

The receptionists did not know where a good restaurant was for dinner or breakfast. The air conditioner in the first room did not work. Did get moved to a working room. No complimentary breakfast. coffee over by 9:30

Nice, clean but over priced. Frustrating they don’t offer a breakfast of any sort, except an option to buy one. For $250 a night it should have at least a cold breakfast with coffee.

Clean, nice and convenient hotel to Bentonville. Woke up with back and neck pain though...beds are comfy but too soft. Gym needs a yoga mat or two and any floor work is super uncomfortable.