Name: Best Western Plus Greenville I-385 Inn & Suites
Address: 831 Congaree Rd, Greenville, South Carolina, United States of America, Greenville, South Carolina, US
Price range: $72–$145 per night
Rating: 8.93

What guests think

At Best Western Plus Greenville I-385 Inn & Suites, guests consistently praise friendly staff, clean and comfortable rooms, and a generous free breakfast, while a number note elevator downtime and inconsistent housekeeping with occasional pests.

The location is convenient for reaching the interstate, airport, and dining, with ample parking on site. Rooms are generally spacious and modern with walk-in showers, though some guests found beds too firm and HVAC or hallway noise disruptive. Facilities include a small pool and a popular lobby coffee machine, but elevators can be slow or under maintenance. Expect a value-focused stay with solid comforts and occasional maintenance or noise tradeoffs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

On-site parking is easy, and guests like the lobby coffee/espresso machine; there is a pool. Several reviews report slow or out-of-service elevators, and occasional pool closure during maintenance.

Related guest reviews

10

Marguerite

Nov 13, 2025

·

Stayed 1 night

Easy access, good parking. Room is excellent, well stocked. Staff is friendly & good breakfast.

10

Oliver

Sep 30, 2025

·

Stayed 1 night

Always very good stay. They have some construction going on with the elevator though

8

Scott

Aug 6, 2025

·

Stayed 1 night

Very nice hotel and the staff are very helpful. The elevator is horribly slow. I’d recommend the first floor! Overall a very nice economy hotel.

10

Pauline

Jun 1, 2025

·

Stayed 1 night

The pool was nice and the property was clean.

6

William

Apr 12, 2025

·

Stayed 1 night

Elevator Broke have to take the stair, pool closed

6

Lindsey

Mar 30, 2025

·

Stayed 2 nights

We were in town for a soccer game and decided to stay the weekend. When arriving to the hotel we were informed the main elevator was under maintenance. I feel like this should have been information available at time of booking.

8

Emily

Mar 29, 2025

·

Stayed 1 night

I stayed for two nights at this location. Very comfortable stay! The elevator was out of service in the front of the hotel, but there were many signs around the building explaining the service being done. Check in and out was a breeze and the free breakfast provided many choices. I’m usually choosing a Hilton/Mariott chain and this was my first visit at a Best Western Plus. Rooms were clean and the price was extremely affordable. I would definitely recommend!

10

Tracy

Mar 27, 2025

·

Stayed 3 nights

Always enjoy staying at this hotel! Friendly staff! Great coffee machine!

10

Naresh

Mar 19, 2025

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Stayed 2 nights

Convenient location to access nearby attractions, ample parking space with side entrances close to rooms, delicious breakfast, clean room and comfortable beds, friendly staff.

10

Joe

Sep 15, 2024

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Stayed 1 night

Plenty of parking! Staff was extremely friendly and the hotel looks brand new. My room was spotless and undated. I give this hotel 5 stars. If I wanted to nitpick? When you get the kind bed suite, there’s no air vent in the bedroom so it gets stuffy. But my room was gorgeous and comfy so no complaints!

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Cleanliness

Many reviews describe the hotel and rooms as very clean, but cleanliness is inconsistent. Recurring complaints include stained linens, missed bathroom details, odors or humidity, and occasional pests.

Related guest reviews

10

Jack

Nov 22, 2025

·

Stayed 1 night

Spotless amd the staff was awesome

10

anne

Oct 29, 2025

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Stayed 5 nights

The place was under construction, the black mold in bath was gross and the hairdryer handle so sticky I did not use. When I asked for cleaning product for bath they were not responsive at desk and I just went out and bought. I could not change hotels as I was there for business and all other places booked. the owner was not responsive at all.

10

PHILIP

Oct 17, 2025

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Stayed 1 night

Everything was good. What stood out was the cleanliness of the hotel and friendliness of the staff. Room was comfortable and we'll maintained.

6

Sherida

Oct 6, 2025

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Stayed 2 nights

The staff were very friendly but it’s not as clean as it could be. I stayed on the 5th floor and the first night I seen a roach (I understand this is something that they sometimes miss because travelers) however I was scared because I don’t live with them at home abs I surely didn’t want to live with them on the road. The towels were dirty and stained (not a biggie but a biggie) I travel with my own towels but it’s unsanitary.

10

Yorlenice

Aug 28, 2025

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Stayed 1 night

Very clean hotel with a good breakfast. Perfect location near the airport and the staff were super friendly. Highly recommend!

2

Michael

Aug 14, 2025

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Stayed 1 night

A disgusting hotel. The hotel was NOT cleaned properly. Upon arriving in our room we discovered used hairy soap at the top of the shower that was not disposed of the Ray Charles cleaning crew. The TV would not turn off unless unplugged. This was topped off by the uncaring attitude of the customer service people. When trying to address an issue through Customer Service your call will be transferred a number of times and finally sent to someone overseas to people who don't speak English. There too many other places to stay and companies who know how to treat their customers.

2

Charles

Oct 12, 2024

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Stayed 1 night

We woke up to find bed bugs all over the bed. Im talking about dozens and dozens.

6

TyRek

Jul 22, 2024

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Stayed 2 nights

I like the location. The room looks much bigger on line. The floors are not being mopped. I walked around without socks and cleaned my feet with a white wash cloth and it was terrible. I was just checking in so there’s no way my feet were dirty. The carpet needs to be cleaned or taken up. The 2nd floor smells like a sweaty locker room.

2

Heather

May 29, 2024

·

Stayed 3 nights

My room looked clean, but after further inspection I was not pleased. The carpet was not vacuumed, someone’s socks were left in the room, the bathroom had hair in the shower and to top it all off a roach crawled on my face in the middle of the night. I would not recommend this property to anyone.

10

Linda

Apr 4, 2024

·

Stayed 2 nights

Clean, quiet and comfortable! Breakfast was better than most at this level of hotel. Staff very friendly and helpful! Would stay again and recommend friends and relatives stay there too. Good value!

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Rooms

Rooms are spacious and modern with walk-in showers, large TVs, and some suites offering two bathrooms or separate bedrooms. Downsides include firm beds, elevator or door noise, humidity/AC issues, and occasional appliance noise.

Related guest reviews

10

Teri

Aug 22, 2025

·

Stayed 1 night

In my opinion, this hotel was just as pretty, comfortable and clean as the $175 - $200 per night properties. The bed was luxurious to me. I slept like a rock. The bathroom fixtures and decor was beautiful and so clean. The shower felt wonderful and didn't run out of hot water. We had a wonderful stay and changed my opinion of Best Western hotels.

10

Suzanna

Aug 4, 2025

·

Stayed 1 night

Too few, small pillows for a king bed- 4 twins pillows. Should have 4 king pillows. Made sleep a bit uncomfortable.

10

Sandra

May 25, 2025

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Stayed 1 night

New property in a terrific location! Spacious room and bathroom with a beautiful walk-in shower! Very clean. Great staff. Loved it and will definitely stay again when we’re in Greenville.

6

Tesa

May 21, 2025

·

Stayed 1 night

The staff was super friendly, and the place looked modern and clean. Breakfast was your typical free hotel breakfast—nothing fancy, but it did the job. The big downside was the bed. It was really firm, squeaky, and just uncomfortable overall. Both my spouse and I woke up with back pain. That definitely affected our stay and rating.

10

Cori

Feb 19, 2025

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Stayed 1 night

The room with 2 queens AND 2 baths was amazing!

6

Anthony

Jan 8, 2025

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Stayed 1 night

Bed was too hard for my comfort. The room I was in had an elevator on the other side of a wall and was very loud so didn’t get much sleep.

10

Jon

Oct 29, 2024

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Stayed 1 night

Looks new, only isdue was lication if room was close to an entrance/exit! Comfortable bed, great tv, fantastic shower! Breakfast had plenty of choices. Top notch!!

10

Ashley D

Oct 6, 2024

·

Stayed 3 nights

The refrigerator made awful noise and we would have to turn it off. Which we ended up having to keep our food in a cooler and add ice every day.

8

Priya

Jul 21, 2024

·

Stayed 1 night

Only 10 minutes from all the shops and restaurants downtown Greenville. The breakfast was quite awesome and huge! Beds were super comfortable. Nice dark room at night. Only complaint would be the humidity of the room. Aside from that, I would def book again at this location.

2

Jennifer

Jun 6, 2024

·

Stayed 1 night

The bed springs were broken and sunk in and the ac was not cooling - too tired to complain at 1am

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Service

Staff are widely praised as friendly, helpful, and responsive, with quick check-in and effective issue resolution. A few guests mention unwelcoming front-desk interactions or isolated lapses.

Related guest reviews

10

Jack

Nov 22, 2025

·

Stayed 1 night

Spotless amd the staff was awesome

10

Arvin

Oct 27, 2025

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Stayed 1 night

Everything was well cared for the staff and front desk vey courteous. The food was fresh and moat of all their has integrity. I left a jacket in the closet and several days later, I called and it was still in their lost and found!!! That alone speaks volumes. Would recommend them on that alone.

10

Debbie

Sep 20, 2025

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Stayed 1 night

Great restaurant recommendations in the immediate area, breakfast included was very good and staff was very helpful.

10

jorge

Jul 20, 2025

·

Stayed 1 night

Great clean hotel with great staff. Very professional

10

Scott

Jul 18, 2025

·

Stayed 1 night

Clean and great and helpful staff

4

Robin

Jan 28, 2025

·

Stayed 2 nights

It was really bad the first night. I called about disruptive children late at night and smoking of pot right outside my door. Nothing was done. No working phone in the room. Very slow elevator. Not enough handicap parking.

2

Frank

Nov 18, 2024

·

Stayed 2 nights

The check-in was horrible. I arrived about 2 hours before the check-in time on Saturday, but the front desk clerk had all the warmth of an iceberg and wanted to charge me $21 for the early arrival. I declined and had to come back at 3 pm to check-in. I have travelled throughout the world and have NEVER been asked to pay extra. Even in Eutope, where flights from the US arrive mid-morning, the front desk will check to see if any room is ready and give it to you. I will NEVER stay at a Best Western again!!!!

10

JOHN

Sep 30, 2024

·

Stayed 3 nights

Second time staying here. We lucked out as we flew in the Day Hurricane Helene had hit. We were one of few hotels with power. Due to lack of restaurants and venues open in area we wanted to check out early. Due to an Expedia reservation it was non refundable. However Josh the night auditor worked with Expedia and myself for over an hour to make it happen. There was no phones nor internet which made it very challenging however thanks to his persistence we were successful .

10

Layla

Sep 29, 2024

·

Stayed 1 night

I travel a lot and I’m always in need of a good hotel stay. This stay was for one night and a day after we had gotten hit by hurricane helene. A lot of families were staying at the hotel just because they lost power, others for leisure and/or work. Despite the reason of the stay, the staff was accommodating to all and very diligent to make sure we were comfortable. Breakfast was great. The customer service was amazing. Front desk worker, Jane, was a sweetheart. I will definitely stay here again.

4

Quenna

Jun 3, 2024

·

Stayed 2 nights

During the middle of the night, there was an attempted intrusion into my room due to the negligent and incompetent behavior of the staff, granting access to strangers. This situation is entirely unacceptable. Additionally, throughout my stay, the manager was completely unavailable.

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Location

Convenient for the interstate, airport, and nearby dining and shopping, with an easy drive to downtown Greenville. Many travelers find it practical for getting around the area.

Related guest reviews

10

Yorlenice

Aug 28, 2025

·

Stayed 1 night

Very clean hotel with a good breakfast. Perfect location near the airport and the staff were super friendly. Highly recommend!

10

Jackie

Aug 25, 2025

·

Stayed 1 night

Easy, quick ride to downtown. Great for a one night stay for a concert in Greenville

10

Jason

Jul 7, 2025

·

Stayed 2 nights

Good location, clean, nice breakfast, coffee/tea/hot chocolate available 24 hours

10

Marguerite

May 2, 2025

·

Stayed 1 night

Convenient location near dining places.

10

venus

May 2, 2025

·

Stayed 2 nights

Property was very clean and close to the airport. Also located near many stores, groceries and shopping. Front desk was very kind and friendly! Not to mention the breakfast was hot and ready every morning! I needed a late check out due to my flight, the property assisted me in this as well.

10

Amanda

Dec 14, 2024

·

Stayed 4 nights

I truly enjoyed this hotel. Easy parking, an excellent breakfast, coffee drinks available 24-7, and the beds super comfy. It’s about 5 miles from downtown, right off the freeway….super easy access to everything! I highly recommend.

10

Brian

Apr 25, 2024

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Stayed 4 nights

Hotel was conveniently located to major freeway. Hotel staff were friendly and very courteous. Room was clean and comfortable. Breakfast was good with a great selection.

10

Bethany

Mar 24, 2024

·

Stayed 1 night

Nice hotel, spacious room, good value. We've stayed here before and will stay again. Close to the Peace center, shopping and restaurants.

10

Rachelle

Mar 2, 2024

·

Stayed 3 nights

I have stayed here 3 times now and really enjoy the staff, location and the morning breakfast. It is close to the airport, interstate and lots of choices for food ect. There is a mall near by. Parking is great (they have a large lot) I will be staying again when I go back to SC.

10

Alyssa

Feb 22, 2024

·

Stayed 1 night

Convenient and centrally located

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Dining

Breakfast is frequently highlighted as hot, plentiful, and varied; waffles and the coffee options are popular. Some guests found certain items average or missed favorites like bacon or faster coffee access.

Related guest reviews

10

Richard J

Nov 14, 2025

·

Stayed 4 nights

Great room, easy checkin super breakfast, friendly staff

10

Marguerite

Nov 13, 2025

·

Stayed 1 night

Easy access, good parking. Room is excellent, well stocked. Staff is friendly & good breakfast.

10

Bethany

Nov 12, 2025

·

Stayed 3 nights

We had a great time. We enjoyed the clean room, breakfast, and great service!

10

Randall

Oct 23, 2025

·

Stayed 2 nights

At breakfast: Self serve coffee machine was crowded and limited options on the coffee machine's computer screen seemed to delay people in getting what they wanted. There was a thermos of coffee already made, but it emptied fast and was not available. Probably need more thermoses so people can get a cup of coffee and go. Scrambled eggs were dry and didn't taste good (maybe powdered eggs?), greasy sausage. Would have liked to see more muffins, pasties and bread choices, needed more yogurt. Oatmeal was good but no brown sugar next to the oatmeal (sugar packets were available). Waffle maker was great. Juices were great. Staff was very good; kept the serving area and eating area clean and stocked. Overall breakfast was just OK, but with a few nice touches, could be better.

10

Eric

Aug 30, 2025

·

Stayed 1 night

Breakfast was fantastic with many options. Room and lobby extremely clean. Staff very helpful.

10

William

Jun 19, 2025

·

Stayed 3 nights

Breakfast and coffee was fantastic

10

LINDA

Mar 24, 2025

·

Stayed 1 night

Great breakfast!

10

Juan

Feb 3, 2025

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Stayed 1 night

The continental breakfast what excellent I love it. It was really good. Everything they made.

8

Terri

Nov 3, 2024

·

Stayed 2 nights

We had a very good stay, the only thing I wish Was that the breakfast was better. They did not offer bacon, if I cant Have bacon with breakfast that’s a deal breaker! Also, the French toast strips they offered were hard as a rock. I waited for them to bring out more only for those to be hard too. The next morning we went out to breakfast instead of eating there. Otherwise our stay was great!

10

Meri-Kay

Jul 31, 2024

·

Stayed 3 nights

Best hotel breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	$88
February	$91
March	$105
April	$99
May	$109
June	$109
July	$95
August	$89
September	$94
October	$98
November	$94
December	$93

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19 $100
20 $76	21 $75	22 $75	23 $80	24 $80	25 $99	26 $107
27 $83	28 $91	29 $99	30 $106

Su	Mo	Tu	We	Th	Fr	Sa
				1 $96	2 $145	3 $133
4 $72	5 $93	6 $91	7 $104	8 $88	9 $145	10 $132
11 $91	12 $91	13 $91	14 $91	15 $93	16 $132	17 $130
18 $93	19 $91	20 $93	21 $91	22 $88	23 $130	24 $132
25 $94	26 $93	27 $91	28 $91	29 $93	30 $125	31 $132

Best Western Plus Greenville I-385 Inn & Suites

Prices for Best Western Plus Greenville I-385 Inn & Suites

Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Suite, 1 Queen Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave (Walk-In Shower)

Suite, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews of Best Western Plus Greenville I-385 Inn & Suites

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

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FAQs about Best Western Plus Greenville I-385 Inn & Suites

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